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Weijters, Bert ; Rangarajan, Devarajan ; Falk, Tomas ; Schillewaert, Niels (2007) Determinants and Outcomes of Customers' Use of Self-Service Technology in a Retail Setting. Journal of Service Research : JSR Thousand Oaks, Calif. [u.a.] Jg. 10 H. 1 3-21 [Article]

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