Personal Characteristics as Moderators of the Relationship Between Customer Satisfaction and Loyalty - An Empirical Analysis

DOI:	https://doi.org/10.1002/1520-6793(200101)18:1<43::AID-MAR3>3.0.CO;2-I
URL:	https://www.researchgate.net/publication/227897541...
Additional URL:	http://onlinelibrary.wiley.com/doi/10.1002/1520-67...
Document Type:	Article
Year of publication:	2001
The title of a journal, publication series:	Psychology & Marketing
Volume:	18
Issue number:	1
Page range:	43-66
Place of publication:	New York, NY
Publishing house:	Wiley
ISSN:	0742-6046 , 1520-6793
Publication language:	English
Institution:	Business School > Business-to-Business Marketing, Sales & Pricing (Homburg 1998-)
Subject:	330 Economics

Dieser Eintrag ist Teil der Universitätsbibliographie.

BASE: Homburg, Christian ; Giering, Annette

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