Critical success factors for mobile field service applications: A case research


Birkhofer, Andreas ; Deibert, Sina ; Rothlauf, Franz


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URL: https://ub-madoc.bib.uni-mannheim.de/1641
URN: urn:nbn:de:bsz:180-madoc-16413
Document Type: Working paper
Year of publication: 2006
Publication language: English
Institution: Business School > Sonstige - Fakultät für Betriebswirtschaftslehre
MADOC publication series: Area Information Systems and Institute for Enterprise Systems > Working Papers Lehrstuhl für ABWL und Wirtschaftsinformatik (Heinzl) (bis 2011)
Subject: 004 Computer science, internet
Subject headings (SWD): Fallstudie , Explorative Datenanalyse , Mobile Computing
Abstract: This paper presents a multiple case research concerning success factors and issues of mobile field service implementations. Based on Eisenhardt’s explorative research design, five successful mobile technology implementations are compared and analysed. Important aspects of the implementation strategy and the used technology are examined and discussed. The results indicate that the success of mobile field service implementations is influenced by the implementation strategy, project management, change management, and technological restrictions of the used mobile technology. The analysis identifies the complexity of technological components and their limitations as well as aspects influencing user acceptance as central challenges for mobile technology implementations.
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Das Dokument wird vom Publikationsserver der Universitätsbibliothek Mannheim bereitgestellt.




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Birkhofer, Andreas ; Deibert, Sina ; Rothlauf, Franz (2006) Critical success factors for mobile field service applications: A case research. Open Access [Working paper]
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