Assessing the Potential of Ubiquitous Computing for Improving Business Process Performance

Oertel, Nina ; Dibbern, Jens ; Nochta, Zoltan

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URN: urn:nbn:de:bsz:180-madoc-18161
Document Type: Working paper
Year of publication: 2007
The title of a journal, publication series: None
Publication language: German
Institution: Business School > Sonstige - Fakultät für Betriebswirtschaftslehre
MADOC publication series: Area Information Systems and Institute for Enterprise Systems > Working Papers Lehrstuhl für ABWL und Wirtschaftsinformatik (Heinzl) (bis 2011)
Subject: 004 Computer science, internet
Subject headings (SWD): Ubiquitous Computing , Arbeitsprozess , Optimierung
Keywords (English): Ubiquitous computing , Business process optimization , IT impact , Tasktechnology fit
Abstract: The term “ubiquitous technology” refers to any technology that extends common objects with data processing capabilities, e.g. RFID systems, wireless sensor networks or networked embedded systems. In this study, we uncover the mechanisms by which these technologies contribute to an increased business process performance. We apply the theory of task-technology fit to establish a model of the impact of ubiquitous technologies on business process performance. Based on expert interviews in a large standard software company, the potential of ubiquitous technologies for enhancing performance in a number of generic business processes is explored. Furthermore, we illustrate how our findings can be applied to identify value-creating ubiquitous computing applications in companies.
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Das Dokument wird vom Publikationsserver der Universitätsbibliothek Mannheim bereitgestellt.

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