Ubiquitous computing , Business process optimization , IT impact , Tasktechnology fit
Abstract:
The term “ubiquitous technology” refers to any technology that extends common objects with data processing capabilities, e.g. RFID systems, wireless sensor networks or networked embedded systems. In this study, we uncover the mechanisms by which these technologies contribute to an increased business process performance. We apply the theory of task-technology fit to establish a model of the impact of ubiquitous technologies on business process performance. Based on expert interviews in a large standard software company, the potential of ubiquitous technologies for enhancing performance in a number of generic business processes is explored. Furthermore, we illustrate how our findings can be applied to identify value-creating ubiquitous computing applications in companies.
Additional information:
Das Dokument wird vom Publikationsserver der Universitätsbibliothek Mannheim bereitgestellt.
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