On the importance of complaint handling design: a multi-level analysis of the impact in specific complaint situations

Homburg, Christian ; Fürst, Andreas ; Koschate, Nicole

DOI: https://doi.org/10.1007/s11747-009-0172-y
URL: https://link.springer.com/article/10.1007%2Fs11747...
Additional URL: https://www.semanticscholar.org/paper/On-the-impor...
Document Type: Article
Year of publication: 2010
The title of a journal, publication series: Journal of the Academy of Marketing Science
Volume: 38
Issue number: 3
Page range: 265-287
Place of publication: New York, NY
Publishing house: Springer Science + Business Media LLC
ISSN: 0092-0703 , 1552-7824
Publication language: English
Institution: Business School > ABWL u. Marketing I (Homburg)
Subject: 330 Economics

Dieser Eintrag ist Teil der Universitätsbibliographie.

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