|
Analysis of passenger queues at airport terminals
Stolletz, Raik
|
DOI:
|
https://doi.org/10.1016/j.rtbm.2011.06.012
|
|
URL:
|
http://www.sciencedirect.com/science/article/pii/S...
|
|
Weitere URL:
|
https://www.researchgate.net/publication/241125246...
|
|
Dokumenttyp:
|
Zeitschriftenartikel
|
|
Erscheinungsjahr:
|
2011
|
|
Titel einer Zeitschrift oder einer Reihe:
|
Research in Transportation Business & Management : RTBM
|
|
Band/Volume:
|
1
|
|
Heft/Issue:
|
1
|
|
Seitenbereich:
|
144-149
|
|
Ort der Veröffentlichung:
|
Amsterdam [u.a.]
|
|
Verlag:
|
Elsevier
|
|
ISSN:
|
2210-5395
|
|
Sprache der Veröffentlichung:
|
Englisch
|
|
Einrichtung:
|
Fakultät für Betriebswirtschaftslehre > ABWL u. Produktion (Stolletz 2010-)
|
|
Fachgebiet:
|
650 Management
|
|
Freie Schlagwörter (Englisch):
|
Passenger queues , Check-in , Economies of scale
|
|
Abstract:
|
This paper presents an approach for analyzing passenger queueing processes at several stages of the service
chain in airport terminals with a focus on passenger check-in systems. The queueing process at the check-in is
driven by the arrival process of the passengers and the service process, including the desired technical and
personnel resources. The key features of these systems are the time-dependent process of arrivals, generally
distributed processing times, and systems with multiple servers. Time dependent service quality measures
are analyzed, which are related to managerial decisions about the required number of check-in operators.
Different analytical methods are reviewed to derive service quality measures for such dynamic and stochastic
systems. Due to the dynamics in the demand and in the provided capacity, the use of standard queueing
models is rather limited. A stationary backlog carryover (SBC) approach is developed to approximate the
relevant performance measures. Numerical experiments demonstrate the reliability of these different
approaches. Based on economies of scale, positive effects for common check-in operations can be shown.
|
 | Dieser Eintrag ist Teil der Universitätsbibliographie. |
 Suche Autoren in
Sie haben einen Fehler gefunden? Teilen Sie uns Ihren Korrekturwunsch bitte hier mit: E-Mail
Actions (login required)
 |
Eintrag anzeigen |
|
|
