Enterprise software and service innovation : standardization versus customization


Engelstätter, Benjamin ; Sarbu, Miruna


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URL: http://ub-madoc.bib.uni-mannheim.de/3100
URN: urn:nbn:de:bsz:180-madoc-31006
Document Type: Working paper
Year of publication: 2010
Publication language: English
Institution: Sonstige Einrichtungen > ZEW - Leibniz-Zentrum für Europäische Wirtschaftsforschung
MADOC publication series: Veröffentlichungen des ZEW (Leibniz-Zentrum für Europäische Wirtschaftsforschung) > ZEW Discussion Papers
Subject: 330 Economics
Classification: JEL: O31 M20 L10 ,
Subject headings (SWD): Deutschland , Unternehmensbezogene Dienstleistung , Innovation , Betriebliches Informationssystem , Software , Schätzung
Keywords (English): enterprise systems , service innovation , customized enterprise software , sector specific enterprise software
Abstract: This paper analyzes the relationship between service innovation and different types of enterprise software systems, i.e. standardized enterprise software designed to fit one certain business sector and enterprise software specifically customized for a single firm. Using firm-level data of a survey among ICT service providers and knowledge-intensive service providers in Germany, this is the first paper empirically analyzing whether both types of enterprise software foster innovation in the service sector. The analysis is based on a knowledge production function. The results reveal that there is no relationship between sector specific enterprise software and innovation activity while customized enterprise software is possibly related to the probability of service innovation. The results stay robust if former innovation activity and general openness to new technologies are controlled for.
Additional information:

Das Dokument wird vom Publikationsserver der Universitätsbibliothek Mannheim bereitgestellt.




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Engelstätter, Benjamin ; Sarbu, Miruna (2010) Enterprise software and service innovation : standardization versus customization. Open Access [Working paper]
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