Toward A Contingency Framework of Interpersonal Influence in Organizational Identification Diffusion

Kraus, Florian ; Ahearne, Michael ; Lam, Son K. ; Wieseke, Jan

Document Type: Article
Year of publication: 2012
The title of a journal, publication series: Organizational Behavior and Human Decision Processes
Volume: 118
Issue number: 2
Page range: 168-172
Place of publication: Amsterdam [u.a.]
Publishing house: Elsevier
ISSN: 0749-5978 , 1095-9920
Publication language: English
Institution: Business School > Dr. Werner Jackstädt Stiftungslehrstuhl für Sales & Services Marketing (Kraus 2011-)
Subject: 330 Economics
Abstract: Drawing from the social information processing approach, the authors develop a contingency framework that captures organizational identification (OI) diffusion through two key interpersonal influencers, supervisors and expert peers. In two multi-level studies in two countries, results consistently show that supervisors’ and expert peers are important influencers of OI diffusion because their OI is positively related to frontline employees’ OI. As the focal employee’s organizational tenure increases, the lateral OI transmission from expert peers grows stronger while the downward OI transmission from supervisors grows weaker. Work-group OI diversity weakens both the downward and the lateral transmission. A time-lagged analysis further validates the temporal order of these processes. OI in turn predicts frontline employees’ objective performance. The authors discuss theoretical and managerial implications.

Dieser Eintrag ist Teil der Universitätsbibliographie.

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