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Co-creation in business service lifecycle management
Krug, Simone
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Korthaus, Axel
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Field, Erwin
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Leyer, Michael
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URL:
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http://aisel.aisnet.org/acis2010/27/
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Weitere URL:
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https://www.researchgate.net/publication/229151316...
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Dokumenttyp:
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Konferenzveröffentlichung
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Erscheinungsjahr:
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2010
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Buchtitel:
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ACIS 2010 : Proceedings of the 21st Australasian Conference on Information Systems
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Seitenbereich:
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Paper 27
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Veranstaltungstitel:
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ACIS 2010
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Veranstaltungsort:
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Gardens Point, Australia
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Veranstaltungsdatum:
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01.-03.12.2010
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Herausgeber:
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Rosemann, Michael
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Ort der Veröffentlichung:
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Atlanta, GA
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Verlag:
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AISeL
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ISBN:
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978-1-86435-643-4
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Sprache der Veröffentlichung:
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Englisch
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Einrichtung:
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Fakultät für Betriebswirtschaftslehre > Wirtschaftsinformatik III (Schader 1991-2015, Em)
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Fachgebiet:
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004 Informatik
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Freie Schlagwörter (Englisch):
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Co-creation, service lifecycle, service engineering, Business Service Management
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Abstract:
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Co-creation between customers and providers has recently gained more attention by business service providers as a promising endeavour. The different perspectives of co-creation - innovation, sourcing and marketing - are well deployed. From a provider’s point of view, the question of how to manage business services with respect to co-creation is vitally important. However, service engineering and service lifecycle management typically take a mostly internal, closed-loop approach, although a logical implication of acknowledging the value co-creation perspective on “service” would be to leverage customer and other stakeholder competences to the full extent. This paper aims at reconciling the perspectives of co-creation and makes a contribution by analysing where and how co-creation can be effectively utilised throughout the various stages of a generic business service lifecycle. The result will be a framework guiding companies in using co-creation when managing their business services.
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Zusätzliche Informationen:
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Online-Ressource
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 | Dieser Eintrag ist Teil der Universitätsbibliographie. |
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