Co-creation in business service lifecycle management

Krug, Simone ; Korthaus, Axel ; Field, Erwin ; Leyer, Michael

URL:	http://aisel.aisnet.org/acis2010/27/
Additional URL:	https://www.researchgate.net/publication/229151316...
Document Type:	Conference or workshop publication
Year of publication:	2010
Book title:	ACIS 2010 : Proceedings of the 21st Australasian Conference on Information Systems
Page range:	Paper 27
Conference title:	ACIS 2010
Location of the conference venue:	Gardens Point, Australia
Date of the conference:	01.-03.12.2010
Author/Publisher of the book (only the first ones mentioned):	Rosemann, Michael
Place of publication:	Atlanta, GA
Publishing house:	AISeL
ISBN:	978-1-86435-643-4
Publication language:	English
Institution:	Business School > Wirtschaftsinformatik III (Schader -2015)
Subject:	004 Computer science, internet
Keywords (English):	Co-creation, service lifecycle, service engineering, Business Service Management
Abstract:	Co-creation between customers and providers has recently gained more attention by business service providers as a promising endeavour. The different perspectives of co-creation - innovation, sourcing and marketing - are well deployed. From a provider’s point of view, the question of how to manage business services with respect to co-creation is vitally important. However, service engineering and service lifecycle management typically take a mostly internal, closed-loop approach, although a logical implication of acknowledging the value co-creation perspective on “service” would be to leverage customer and other stakeholder competences to the full extent. This paper aims at reconciling the perspectives of co-creation and makes a contribution by analysing where and how co-creation can be effectively utilised throughout the various stages of a generic business service lifecycle. The result will be a framework guiding companies in using co-creation when managing their business services.
Additional information:	Online-Ressource

Dieser Eintrag ist Teil der Universitätsbibliographie.

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Krug, Simone ; Korthaus, Axel ; Field, Erwin ; Leyer, Michael Co-creation in business service lifecycle management. Rosemann, Michael Paper 27 In: ACIS 2010 : Proceedings of the 21st Australasian Conference on Information Systems (2010) Atlanta, GA ACIS 2010 (Gardens Point, Australia) [Conference or workshop publication]

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