Co-creation in business service lifecycle management

Krug, Simone ; Korthaus, Axel ; Field, Erwin ; Leyer, Michael

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Document Type: Conference or workshop publication
Year of publication: 2010
Book title: ACIS 2010 : Proceedings of the 21st Australasian Conference on Information Systems
Page range: Paper 27
Conference title: ACIS 2010
Location of the conference venue: Gardens Point, Australia
Date of the conference: 01.-03.12.2010
Publisher: Rosemann, Michael
Place of publication: Atlanta, GA
Publishing house: AISeL
ISBN: 978-1-86435-643-4
Publication language: English
Institution: Business School > Wirtschaftsinformatik III (Schader 1991-2015, Em)
Subject: 004 Computer science, internet
Keywords (English): Co-creation, service lifecycle, service engineering, Business Service Management
Abstract: Co-creation between customers and providers has recently gained more attention by business service providers as a promising endeavour. The different perspectives of co-creation - innovation, sourcing and marketing - are well deployed. From a provider’s point of view, the question of how to manage business services with respect to co-creation is vitally important. However, service engineering and service lifecycle management typically take a mostly internal, closed-loop approach, although a logical implication of acknowledging the value co-creation perspective on “service” would be to leverage customer and other stakeholder competences to the full extent. This paper aims at reconciling the perspectives of co-creation and makes a contribution by analysing where and how co-creation can be effectively utilised throughout the various stages of a generic business service lifecycle. The result will be a framework guiding companies in using co-creation when managing their business services.
Additional information: Online-Ressource

Dieser Eintrag ist Teil der Universitätsbibliographie.

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