Resolving conflict over salespeople's brand adoption in franchised channels of distribution

Rajab, Thomas ; Kraus, Florian ; Wieseke, Jan

Document Type: Article
Year of publication: 2013
The title of a journal, publication series: Review of Managerial Science : RMS
Volume: 7
Issue number: 4
Page range: 443-473
Place of publication: Berlin [u.a.]
Publishing house: Springer
ISSN: 1863-6683 , 1863-6691
Publication language: English
Institution: Business School > Dr. Werner Jackstädt Stiftungslehrstuhl für ABWL u. Marketing IV (Kraus)
Subject: 330 Economics
Keywords (English): Sales management , Franchising , Channel relationships , Own brands , Hierarchical linear modeling
Abstract: Abstract Many franchise-based retail outlets offer both the franchisor-owned brand and brands of competitors or independent suppliers. As salespeople may influence customers’ brand choices considerably, an important concern for franchisors is how to raise salespeople’s selling preferences for the franchisor-owned brand. However, the channel administration literature suggests that salespeople may not automatically favor the franchisor’s brand over other brand lines. While a large body of research examines franchise–channel relationships, previous investigations have conspicuously overlooked this channel conflict. In proposing a conceptual model grounded in the behavioral sciences, this study analyzes how franchisors can induce salespeople to advocate their brand by fostering the intention to promote the franchisor-owned brand (IFOB) in customer interaction. The results of an empirical field study show that individual brand promotion depends on factors such as salespeople’s identification with the franchisor and their tenure with the organization, as well as on the franchisor’s prestige and administration of the franchise. Moreover, we find that franchisees’ IFOB transfers to salespeople, but only if franchisees display a charismatic leadership style. We discuss these findings in light of extant theory and empirical evidence and derive several managerially relevant implications for the administration of franchised retail channels.

Dieser Eintrag ist Teil der Universitätsbibliographie.

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BASE: Rajab, Thomas ; Kraus, Florian ; Wieseke, Jan

Google Scholar: Rajab, Thomas ; Kraus, Florian ; Wieseke, Jan

ORCID: Rajab, Thomas ; Kraus, Florian ORCID: 0000-0001-6807-6544 ; Wieseke, Jan

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