Process visibility - towards a conceptualization and research themes

Berner, Martin ; Graupner, Enrico ; Maedche, Alexander ; Müller, Benjamin

Document Type: Conference or workshop publication
Year of publication: 2012
Book title: Proceedings of the International Conference on Information Systems, ICIS 2012, Orlando, USA, December 16-19, 2012
Page range: Paper 52
Conference title: ICIS 2012
Location of the conference venue: Orlando, FL
Date of the conference: 16.-19.12.2012
Publisher: Joey, F. George
Place of publication: Atlanta, GA
Publishing house: AISeL
ISBN: 978-0-615-71843-9
Publication language: English
Institution: Außerfakultäre Einrichtungen > Institut für Enterprise Systems (InES)
Business School > Wirtschaftsinformatik IV (Mädche -2015)
Subject: 650 Management
Abstract: Although various dedicated software packages provide analytical information about business processes, the underlying concept unifying these approaches remains vague and has not yet been conceptualized explicitly. We suggest Process Visibility as a possible approach and conceptualize it based on an analysis of existing software packages and literature. Our analysis found that the established differentiation of software packages vanishes towards Process Visibility. This is due to an integration of transactional and analytical systems, particularly driven by in-memory databases. Our literature analysis suggests that Process Visibility provides management and process workers with the ability to share and access process information in an operational context. The extent of Process Visibility depends on the degree to which process information is contextualized, relevant, trusted, timely, and integrated. Based on this definition, we propose four research themes that call for future research and that will be addressed in our research project.
Additional information: Online-Ressource

Dieser Eintrag ist Teil der Universitätsbibliographie.

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