Making Strategic IT/IS Management Comparable: Designing an Instrument for Strategic IT/IS Benchmarking

Ebner, Katharina ; Riempp, Gerold ; Müller, Benjamin ; Urbach, Nils ; Krcmar, Helmut

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Document Type: Conference or workshop publication
Year of publication: 2012
Book title: Multikonferenz Wirtschaftsinformatik 2012 : Tagungsband der MKWI 2012 / 2: Digitale Dienstleistungen, Informationsmanagement
The title of a journal, publication series: Proceedings of the 2012 Multikonferenz Wirtschaftsinformatik
Volume: 2
Page range: 889-903
Date of the conference: February 29 - March 02, 2012
Publisher: Mattfeld, Dirk C.
Place of publication: Berlin
Publishing house: Gito
ISBN: 978-3-942183-63-5
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Publication language: English
Institution: Außerfakultäre Einrichtungen > Institut für Enterprise Systems (InES)
Business School > Wirtschaftsinformatik IV (Mädche 2009-2015)
Subject: 330 Economics
Abstract: In light of the continued economic pressure on IT organizations, the efficient delivery of IT/IS services remains a crucial issue. Hence, IT managers have to break down and justify their service delivery costs. For this purpose, many IT executives revert to comparative assessments like IT/IS benchmarking. In recent years, IT/IS benchmarking has been increasingly used to support IT/IS management on a strategic level. This approach has specific requirements for the data collection instrument. Hence, this paper introduces such an instrument for strategic IT/IS benchmarking and presents its development over a period of more than six years, during which it was applied in 126 companies.

Dieser Eintrag ist Teil der Universitätsbibliographie.

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