Employee recognition and performance: a field experiment


Bradler, Christiane ; Dur, Robert ; Neckermann, Susanne ; Non, Arjan


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URL: https://ub-madoc.bib.uni-mannheim.de/33289
URN: urn:nbn:de:bsz:180-madoc-332893
Document Type: Working paper
Year of publication: 2013
The title of a journal, publication series: ZEW Discussion Papers
Volume: 13-017
Place of publication: Mannheim
Publication language: English
Institution: Sonstige Einrichtungen > ZEW - Leibniz-Zentrum für Europäische Wirtschaftsforschung
MADOC publication series: Veröffentlichungen des ZEW (Leibniz-Zentrum für Europäische Wirtschaftsforschung) > ZEW Discussion Papers
Subject: 330 Economics
Classification: JEL: C93 , M52,
Subject headings (SWD): Deutschland , 2010-2011 , Leistungsmotivation , Vertrauen , Wirtschaftsforschungsinstitut , Austauschtheorie (Soziologie) , Test
Keywords (English): Employee motivation , recognition , reciprocity , conformity , field experiment
Abstract: This paper reports the results from a controlled field experiment designed to investigate the causal effect of public recognition on employee performance. We hired more than 300 employees to work on a three-hour data-entry task. In a random sample of work groups, workers unexpectedly received recognition after two hours of work. We find that recognition increases subsequent performance substantially, and particularly so when recognition is exclusively provided to the best performers. Remarkably, workers who did not receive recognition are mainly responsible for this performance increase. This result is consistent with workers having a preference for conformity.

Das Dokument wird vom Publikationsserver der Universitätsbibliothek Mannheim bereitgestellt.




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Bradler, Christiane ; Dur, Robert ; Neckermann, Susanne ; Non, Arjan (2013) Employee recognition and performance: a field experiment. Open Access ZEW Discussion Papers Mannheim 13-017 [Working paper]
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