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User Guidance for Document-Driven Processes in Enterprise Systems
Morana, Stefan
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Schacht, Silvia
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Scherp, Ansgar
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Maedche, Alexander
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DOI:
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https://doi.org/10.1007/978-3-642-38827-9_42
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URL:
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http://ansgarscherp.net/publications/pdf/C26-Moran...
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Additional URL:
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https://scholar.google.de/scholar?cluster=59571223...
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Document Type:
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Conference or workshop publication
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Year of publication:
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2013
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Book title:
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Design Science at the Intersection of Physical and Virtual Design : 8th International Conference, DESRIST 2013, Helsinki, Finland, June 11-12,2013, Proceedings
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The title of a journal, publication series:
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Lecture Notes in Computer Science
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Volume:
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7939
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Page range:
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494-501
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Location of the conference venue:
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Helsinki
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Date of the conference:
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12.06.2013
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Publisher:
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Brocke, Jan vom
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Place of publication:
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Berlin [u.a.]
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Publishing house:
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Springer
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ISBN:
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978-3-642-38826-2 , 978-3-642-38827-9
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ISSN:
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0302-9743 , 1611-3349
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Publication language:
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English
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Institution:
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Außerfakultäre Einrichtungen > Institut für Enterprise Systems (InES)
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Subject:
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004 Computer science, internet
330 Economics
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Keywords (English):
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Enterprise Systems , Enterprise Content Management , User Guidance , Intention to Use
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Abstract:
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In practice up to 80% of the overall processed data is only available in an unstructured form, such as documents. The handling of documents within organizations is still an issue in both, research and practice. Employees perceive the way to handle business-relevant documents as high effort and struggle with handling documents compliant to organizational standards. As a result documents become decoupled from the defined business processes and scattered all over the organizations IT landscape. Understanding users and their needs in order to increase their intention to use Enterprise Systems consistent to organization-wide business processes is a gap in the existing literature. This paper presents a design science research project focusing on user guidance for document-driven processes in Enterprise Systems. Building on existing research in user guidance, we suggest to increase the user’s individual awareness towards processing documents consistent to organizational processes. In addition to our research design, we present a preliminary artifact version based on the results of an exploratory interview study.
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 | Dieser Eintrag ist Teil der Universitätsbibliographie. |
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