User Guidance for Document-Driven Processes in Enterprise Systems

Morana, Stefan ; Schacht, Silvia ; Scherp, Ansgar ; Maedche, Alexander

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Document Type: Conference or workshop publication
Year of publication: 2013
Book title: Design Science at the Intersection of Physical and Virtual Design : 8th International Conference, DESRIST 2013, Helsinki, Finland, June 11-12,2013, Proceedings
The title of a journal, publication series: Lecture Notes in Computer Science
Volume: 7939
Page range: 494-501
Location of the conference venue: Helsinki
Date of the conference: 12.06.2013
Publisher: Brocke, Jan vom
Place of publication: Berlin [u.a.]
Publishing house: Springer
ISBN: 978-3-642-38826-2 , 978-3-642-38827-9
ISSN: 0302-9743 , 1611-3349
Publication language: English
Institution: Außerfakultäre Einrichtungen > Institut für Enterprise Systems (InES)
Subject: 004 Computer science, internet
330 Economics
Keywords (English): Enterprise Systems , Enterprise Content Management , User Guidance , Intention to Use
Abstract: In practice up to 80% of the overall processed data is only available in an unstructured form, such as documents. The handling of documents within organizations is still an issue in both, research and practice. Employees perceive the way to handle business-relevant documents as high effort and struggle with handling documents compliant to organizational standards. As a result documents become decoupled from the defined business processes and scattered all over the organizations IT landscape. Understanding users and their needs in order to increase their intention to use Enterprise Systems consistent to organization-wide business processes is a gap in the existing literature. This paper presents a design science research project focusing on user guidance for document-driven processes in Enterprise Systems. Building on existing research in user guidance, we suggest to increase the user’s individual awareness towards processing documents consistent to organizational processes. In addition to our research design, we present a preliminary artifact version based on the results of an exploratory interview study.

Dieser Eintrag ist Teil der Universitätsbibliographie.

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