Customer preferences for service process automation and implications for optimal service design - A case study from the unified communications market in Germany


Weinreich, Holger ; Schön, Cornelia



URL: http://www.wi2013.de/proceedings/WI2013%20-%20Trac...
Additional URL: http://aisel.aisnet.org/wi2013/18
Document Type: Conference or workshop publication
Year of publication: 2013
Book title: Proceedings of the 11th International Conference on Wirtschaftsinformatik (WI2013) : Feb 27 - Mar 01 2013, University Leipzig, Germany; [Innovation, integration, individualization]
The title of a journal, publication series: Proceedings of the 11 th. International Conference on Wirtschaftsinformatik (WI2013
Volume: 1
Page range: 281-294
Date of the conference: Feb 27 - Mar 01 2013
Publisher: Alt, Rainer
Place of publication: Leipzig
Publishing house: Univ.
ISBN: 978-3-00-041359-9
Publication language: English
Institution: Business School > ABWL u. Service Operations (Schön 2014-)
Subject: 650 Management

Dieser Datensatz wurde nicht während einer Tätigkeit an der Universität Mannheim veröffentlicht, dies ist eine Externe Publikation.




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