Understanding the impact of remote service technology on service business models in manufacturing: From improving after-sales services to building service ecosystems

Zolnowski, Andreas ; Schmitt, Ann Kristin ; Böhmann, Tilo

URL: http://aisel.aisnet.org/cgi/viewcontent.cgi?articl...
Additional URL: http://aisel.aisnet.org/ecis2011/109
Document Type: Conference or workshop publication
Year of publication: 2011
Book title: Proceedings of the 19th European Conference on Information Systems, ECIS 2011 : Helsinki, Finland, June 9 - 11, 2011
Page range: 1384-1396
Conference title: ECIS 2011
Location of the conference venue: Helsinki, Finland
Date of the conference: 09.-11.06.2011
Publisher: Tuunainen, Virpi
Place of publication: Atlanta, Ga.
Publishing house: AISeL
ISBN: 978-952-60-3574-1
Publication language: English
Institution: Business School > Dr. Werner Jackstädt Stiftungslehrstuhl für ABWL u. Marketing IV (Kraus)
Subject: 004 Computer science, internet
330 Economics
650 Management
Keywords (English): After-Sales Services , IT , Service , E-Service , Remote Service
Abstract: We explore the use of remote service technology in manufacturing. The study provides insights into the impact of information technology use on the service business models in German-based manufacturing companies. For these companies, services become increasingly important to compete in global markets. Our study traces how the use of IT, specifically remote service technology, enables innovation in service business models. The study is exploratory, being based on expert interviews with case companies and industry representatives. The study contributes by providing a systematic account of the link between the use of remote service technology and business model innovation.

Dieser Datensatz wurde nicht während einer Tätigkeit an der Universität Mannheim veröffentlicht, dies ist eine Externe Publikation.

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