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Understanding the impact of remote service technology on service business models in manufacturing: From improving after-sales services to building service ecosystems
Zolnowski, Andreas
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Schmitt, Ann Kristin
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Böhmann, Tilo
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URL:
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http://aisel.aisnet.org/cgi/viewcontent.cgi?articl...
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Additional URL:
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http://aisel.aisnet.org/ecis2011/109
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Document Type:
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Conference or workshop publication
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Year of publication:
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2011
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Book title:
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Proceedings of the 19th European Conference on Information Systems, ECIS 2011 : Helsinki, Finland, June 9 - 11, 2011
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Page range:
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1384-1396
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Conference title:
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ECIS 2011
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Location of the conference venue:
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Helsinki, Finland
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Date of the conference:
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09.-11.06.2011
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Publisher:
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Tuunainen, Virpi
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Place of publication:
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Atlanta, Ga.
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Publishing house:
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AISeL
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ISBN:
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978-952-60-3574-1
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Publication language:
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English
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Institution:
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Business School > Dr. Werner Jackstädt Stiftungslehrstuhl für ABWL u. Marketing IV (Kraus)
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Subject:
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004 Computer science, internet
330 Economics
650 Management
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Keywords (English):
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After-Sales Services , IT , Service , E-Service , Remote Service
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Abstract:
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We explore the use of remote service technology in manufacturing. The study provides insights into the impact of information technology use on the service business models in German-based manufacturing companies. For these companies, services become increasingly important to compete in global markets. Our study traces how the use of IT, specifically remote service technology, enables innovation in service business models. The study is exploratory, being based on expert interviews with case companies and industry representatives. The study contributes by providing a systematic account of the link between the use of remote service technology and business model innovation.
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 | Dieser Datensatz wurde nicht während einer Tätigkeit an der Universität Mannheim veröffentlicht, dies ist eine Externe Publikation. |
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