|
IT Global Delivery Model Efficiency: An Exploratory Case Study to Identify Input and Output Factors
Nöhren, Marko
;
Heinzl, Armin
;
Kramer, Tommi
;
Kude, Thomas
;
Kurasov, Pavel
|
DOI:
|
https://doi.org/10.1007/978-3-642-40951-6_1
|
|
URL:
|
https://scholar.google.de/citations?view_op=view_c...
|
|
Additional URL:
|
https://www.researchgate.net/publication/286216493...
|
|
Document Type:
|
Conference or workshop publication
|
|
Year of publication:
|
2013
|
|
Book title:
|
Advances in global sourcing : models, governance, and relationships ; revised selected papers
|
|
The title of a journal, publication series:
|
Lecture Notes in Business Information Processing : LNBIP
|
|
Volume:
|
163
|
|
Page range:
|
1-17
|
|
Conference title:
|
7th Global Sourcing Workshop 2013
|
|
Location of the conference venue:
|
Val d’Isère, France
|
|
Date of the conference:
|
March 11-14, 2013
|
|
Publisher:
|
Oshri, Ilan
|
|
Place of publication:
|
Berlin [u.a.]
|
|
Publishing house:
|
Springer
|
|
ISBN:
|
978-3-642-40950-9
|
|
ISSN:
|
1865-1348 , 1865-1356
|
|
Publication language:
|
English
|
|
Institution:
|
Business School > ABWL u. Wirtschaftsinformatik I (Heinzl 2002-)
|
|
Subject:
|
650 Management
|
|
Keywords (English):
|
efficiency assessment , global delivery models , resource-based view
|
|
Abstract:
|
During recent years, leading international service providers have implemented global delivery model (GDM) strategies in which multiple geographically dispersed resources are simultaneously integrated in a network of onshore, nearshore and farshore service and delivery centers. Although GDMs are well established within the IT service industry, little is known about how to assess their properties and performance. Drawing upon the resource- based view of the firm, this paper attempts to offer two contributions. First, we identify six input (resources) and six output (performance) variables that can be used to assess the relative efficiency of GDMs in IT. Second, we reveal an increasing importance of proactive managerial skills to orchestrate resources within such networks.
|
 | Dieser Eintrag ist Teil der Universitätsbibliographie. |
 Search Authors in
BASE:
Nöhren, Marko
;
Heinzl, Armin
;
Kramer, Tommi
;
Kude, Thomas
;
Kurasov, Pavel
Google Scholar:
Nöhren, Marko
;
Heinzl, Armin
;
Kramer, Tommi
;
Kude, Thomas
;
Kurasov, Pavel
You have found an error? Please let us know about your desired correction here: E-Mail
Actions (login required)
 |
Show item |
|
|
