IT Global Delivery Model Efficiency: An Exploratory Case Study to Identify Input and Output Factors

Nöhren, Marko ; Heinzl, Armin ; Kramer, Tommi ; Kude, Thomas ; Kurasov, Pavel

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Document Type: Conference or workshop publication
Year of publication: 2013
Book title: Advances in global sourcing : models, governance, and relationships ; revised selected papers
The title of a journal, publication series: Lecture Notes in Business Information Processing : LNBIP
Volume: 163
Page range: 1-17
Conference title: 7th Global Sourcing Workshop 2013
Location of the conference venue: Val d’Isère, France
Date of the conference: March 11-14, 2013
Publisher: Oshri, Ilan
Place of publication: Berlin [u.a.]
Publishing house: Springer
ISBN: 978-3-642-40950-9
ISSN: 1865-1348 , 1865-1356
Publication language: English
Institution: Business School > ABWL u. Wirtschaftsinformatik I (Heinzl 2002-)
Subject: 650 Management
Keywords (English): efficiency assessment , global delivery models , resource-based view
Abstract: During recent years, leading international service providers have implemented global delivery model (GDM) strategies in which multiple geographically dispersed resources are simultaneously integrated in a network of onshore, nearshore and farshore service and delivery centers. Although GDMs are well established within the IT service industry, little is known about how to assess their properties and performance. Drawing upon the resource- based view of the firm, this paper attempts to offer two contributions. First, we identify six input (resources) and six output (performance) variables that can be used to assess the relative efficiency of GDMs in IT. Second, we reveal an increasing importance of proactive managerial skills to orchestrate resources within such networks.

Dieser Eintrag ist Teil der Universitätsbibliographie.

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