Anything Relationship Management (xRM) as Management Layer for the Hyper-connected Society

Britsch, Johannes ; Bulander, Rebecca ; Kölmel, Bernhard

Document Type: Conference or workshop publication
Year of publication: 2013
Book title: Collaborative systems for reindustrialization : 14th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2013, Dresden, Germany, September 30 - October 2, 2013, proceedings
The title of a journal, publication series: IFIP Advances in Information and Communication Technology
Volume: 408
Page range: 451-458
Date of the conference: 30.09.2013
Publisher: Camarinha-Matos, Luis M.
Place of publication: Berlin [u.a.]
Publishing house: Springer
ISBN: 978-3-642-40542-6
Publication language: English
Institution: Business School > Mittelstandsforschung u. Entrepreneurship (Woywode 2007-)
Subject: 330 Economics
Abstract: There is a strong consensus that collaboration and co-creation will become one of the main business drivers in the future. However, the question of how to set-up inter-organizational relationships and involve stakeholders in an efficient way still remains largely unsolved. This paper proposes Anything Relationship Management (xRM) as managerial and technological foundation and platform providing interoperability between different stakeholder groups. It provides an overview of the evolution of the relationship management concept, analyzes the current status of the xRM solution market and proposes an xRM-framework for collaborative networks and cyber-physical systems.

Dieser Eintrag ist Teil der Universitätsbibliographie.

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