Organizations use intelligent systems, a special kind of information system, to provide knowledge and guidance for their employees in their daily work. Concepts of guidance have been researched in the Information Systems community and related communities for decades. But due to the missing of a common concept and typology of guidance it is hard to compare the findings of the existing research streams. This paper extensively reviews and analyses the work on decisional guidance, explanations and on decision aids conducted in the last 20 years of research. Building on and grounded by the analyzed literature, a conceptualization and typology of guidance is proposed and discussed. In addition, the findings on positive and negative effects of guidance are outlined. This research contributes to both, research and practice. Researchers’ will be enabled (1) to describe their own work on guidance by using a set of terms predefined for the Information Systems research community and (2) to compare various research on guidance. Practitioners will be provided with a set of design guidelines in order to implement intelligent systems using various guidance effects in order to improve their processes and systems.
Dieser Eintrag ist Teil der Universitätsbibliographie.
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