Design for business innovation: Linking the value chains of logistics service and cargo insurance companies by designing a collaborative service infrastructure

Skorna, Alexander C. H. ; Bode, Christoph ; Baecker, Oliver ; Brocke, Jan vom ; Fleisch, Elgar

Document Type: Conference or workshop publication
Year of publication: 2010
Book title: Global Perspectives on Design Science Research : 5th International Conference, DESRIST 2010, St. Gallen, Switzerland, June 4 - 5, 2010; proceedings
The title of a journal, publication series: Lecture Notes in Computer Science
Volume: 6105
Page range: 461-474
Conference title: DESRIST 2010
Location of the conference venue: St. Gallen, Switzerland
Date of the conference: 04.-05.06.2010
Publisher: Winter, Robert
Place of publication: Berlin [u.a.]
Publishing house: Springer
ISBN: 978-3-642-13334-3 , 978-3-642-13335-0
ISSN: 0302-9743 , 1611-3349
Publication language: English
Institution: Business School > Stiftungslehrstuhl für Procurement (Bode 2014-)
Subject: 650 Management
Abstract: Both, the logistics and insurance companies rely on software intensive systems and IT-infrastructure to run their core business operational. In recent years IT-improvements have resulted e.g. in better tracking and tracing capabilities for the whole logistics industry. Designing an interface in this case between the logistics and insurance value chain further enhances visibility and transparency on transportation. Though, the design of a large collaborative service infrastructure is a complex task. In this paper, we investigate whether design science supports this. The research follows design science guidelines creating a message hub based on sensor telematics technologies, which physically links the two value chains. The described IT-artefact enables logistics and insurance companies to improve their respective products and solutions with e.g. integrated risk management or active process control. This demonstrates how design science projects eventually facilitate real business innovation within networked enterprises.

Dieser Datensatz wurde nicht während einer Tätigkeit an der Universität Mannheim veröffentlicht, dies ist eine Externe Publikation.

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