The impact of business process IT ambidexterity on business process performance

Heckmann, Carl Simon

Document Type: Conference or workshop publication
Year of publication: 2015
Book title: 23rd European Conference on Information Systems (ECIS 2015) , Münster, Germany, May 26-29, 2015
Page range: Paper 23
Date of the conference: 2015
Publisher: Becker, Jörg
Place of publication: Atlanta, Ga.
Publishing house: AISeL
ISBN: 978-3-00-050284-2
Publication language: English
Institution: Außerfakultäre Einrichtungen > Institut für Enterprise Systems (InES)
Business School > Wirtschaftsinformatik IV (Mädche 2009-2015)
Subject: 650 Management
Keywords (English): Business Process Ambidexterity , Ambidexterity , Business Process Management , Business Process Performance , Survey.
Abstract: Companies in many industries simultaneously face competitive pressures and unprecedented speed of change in business conditions. As IT budgets are limited, process owners and IT departments need to decide how to divide their spending on efficiency-enhancing and flexibility-enhancing IT capabilities to optimally support the execution of business processes. Turning from thinking of efficiency and flexibility as trade-off towards ambidexterity puts focus on simultaneously pursuing efficiency through exploitative and flexibility through explorative business process IT (BPIT) capabilities. So far the effects of BPIT ambidexterity at the business process level haven’t been analysed. This gap is addressed by investigating the impact of exploitative and explorative BPIT capabilities on business process performance through a quantitative study in the German utilities sector as one instance of highly competitive and dynamic industries. We transfer the concept of organizational ambidexterity to the business process context and develop a variance-theoretical model explaining the impact of business process IT ambidexterity on business process performance. Thus we intend to contribute to research in the areas of business process management (BPM) by showing the importance of balancing efficiency and flexibility for a business process and ambidexterity in IS by expanding existing work through focussing on the business process level.

Dieser Eintrag ist Teil der Universitätsbibliographie.

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