IT ambidexterity - conceptualization at the business process level

Heckmann, Carl Simon ; Hsu, Jack Shih-Chieh ; Maedche, Alexander

Document Type: Conference or workshop publication
Year of publication: 2016
Book title: ECIS 2016 proceedings : Twenty-Fourth European Conference on Information Systems (ECIS) , Istanbul, Turkey, 2016
Page range: Paper 64
Conference title: 24th European Conference on Information Systems
Location of the conference venue: Istanbul, Turkey
Date of the conference: 12.-15.06.2016
Place of publication: Atlanta, GA
Publishing house: AISeL
Publication language: English
Institution: Außerfakultäre Einrichtungen > Institut für Enterprise Systems (InES)
Subject: 650 Management
Keywords (English): Business Process IT Ambidexterity , Ambidexterity , Business Process Management , Business Process Performance , Survey
Abstract: In todays digitized and globalized economy, companies face increasing competitive pressures and unprecedented speed of change in business conditions. Considering limited IT budgets, process owners and IT departments need to decide how to divide their spending on efficiency-enhancing and flexibility-enhancing IT capabilities to optimally support their business processes. Turning from thinking of efficiency and flexibility as trade-off towards ambidexterity puts focus on simultaneously pursuing efficiency through exploitative and flexibility through explorative business process IT (BPIT) capabilities. While these capabilities have been analysed in combination at the organizational level and independently at the business process-level, there is scarce research on the combined effects of those activities for a particular business process. This research paper presents conceptualization and operationalization of ambidextrous IT capabilities at the business process level. In addition, further concepts that are relevant for analysis of BPIT ambidexterity, such as business process performance, operational ambidexterity and business process uncertainty are adapted to the process level. Thus, we intend to contribute to the area of business process management (BPM) and research on ambidexterity in IS through the expansion of existing work by providing constructs and scales for further research on these phenomena at the business process level.
Additional information: Online-Ressource

Dieser Eintrag ist Teil der Universitätsbibliographie.

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