Three essays on workforce scheduling

Zamorano de Acha, Emilio

Three Essays on Workforce Scheduling - Emilio Zamorano.pdf - Published

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URN: urn:nbn:de:bsz:180-madoc-411525
Document Type: Doctoral dissertation
Year of publication: 2016
Place of publication: Mannheim
University: University of Mannheim
Evaluator: Stolletz, Raik
Date of oral examination: 22 April 2016
Publication language: English
Institution: Business School > ABWL u. Produktion (Stolletz 2010-)
Subject: 650 Management
Subject headings (SWD): Gemischt-ganzzahlige Optimierung , Personaleinsatzplanung
Keywords (English): Optimization , Workforce , Scheduling
Abstract: This thesis presents three different problems belonging to different planning stages of the workforce scheduling process. The first article addresses a tour scheduling problem faced by a ground-handling agency at airports. In this problem, multiskilled agents are assigned to shifts and days-off within a planning horizon of one month to cover the airlines agent requirements. The second article considers a technician routing and scheduling problem form an external maintenance provider. This problem mainly involves obtaining weekly schedules such that the maintenance tasks requested by geographically distributed customers are fulfilled. The considered decisions consist of the assignment of technicians to teams, the assignment teams to tasks, and the dispatch of teams to service routes. The third article addresses a task scheduling problem for check-in counters personnel at airports. This problem involves the daily assignment of multiskilled agents to flights (check-ins and boardings) considering the change-over times between gates, such that the agent requirements from the airlines are satisfied.

Dieser Eintrag ist Teil der Universitätsbibliographie.

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