Information failures, trust violation, and customer feedback in web-enabled transactions : the role of causal transparency as a trust repair mechanism

Seeger, Anna-Maria ; Neben, Tillmann ; Heinzl, Armin

Additional URL:
Document Type: Conference or workshop publication
Year of publication: 2017
Book title: Proceedings of the 25th European Conference on Information Systems (ECIS) : Guimarães, Portugal, June 5-10, 2017
Page range: 2017-2033
Conference title: ECIS 2017
Location of the conference venue: Guimaraes, Portugal
Date of the conference: 05.-10.06.2017
Publisher: Ramos, Isabel
Place of publication: Atlanta, GA
Publishing house: AISeL
ISBN: 978-989-20-7655-3
Publication language: English
Institution: Außerfakultäre Einrichtungen > Institut für Enterprise Systems (InES)
Business School > ABWL u. Wirtschaftsinformatik I (Heinzl 2002-)
Außerfakultäre Einrichtungen > Graduate School of Economic and Social Sciences - CDSB (Business Studies)
Subject: 330 Economics

Dieser Eintrag ist Teil der Universitätsbibliographie.

Metadata export


+ Search Authors in

+ Page Views

Hits per month over past year

Detailed information

You have found an error? Please let us know about your desired correction here: E-Mail

Actions (login required)

Show item Show item