Information failures, trust violation, and customer feedback in web-enabled transactions : the role of causal transparency as a trust repair mechanism

URL:	http://aisel.aisnet.org/ecis2017_rp/129
Additional URL:	https://aisel.aisnet.org/cgi/viewcontent.cgi?artic...
Document Type:	Conference or workshop publication
Year of publication:	2017
Book title:	Proceedings of the 25th European Conference on Information Systems (ECIS) : Guimarães, Portugal, June 5-10, 2017
Page range:	2017-2033
Conference title:	ECIS 2017
Location of the conference venue:	Guimaraes, Portugal
Date of the conference:	05.-10.06.2017
Publisher:	Ramos, Isabel
Place of publication:	Atlanta, GA
Publishing house:	AISeL
ISBN:	978-989-20-7655-3
Publication language:	English
Institution:	Außerfakultäre Einrichtungen > Institut für Enterprise Systems (InES) Business School > ABWL u. Wirtschaftsinformatik I (Heinzl 2002-) Außerfakultäre Einrichtungen > Graduate School of Economic and Social Sciences - CDSB (Business Studies)
Subject:	330 Economics

Dieser Eintrag ist Teil der Universitätsbibliographie.

BASE: Seeger, Anna-Maria ; Neben, Tillmann ; Heinzl, Armin

Google Scholar: Seeger, Anna-Maria ; Neben, Tillmann ; Heinzl, Armin

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