Performance outcomes responsiveness: When should supply chains be fast?

Falkenhausen, Christian von ; Fleischmann, Moritz ; Bode, Christoph

Document Type: Working paper
Year of publication: 2017
The title of a journal, publication series: SSRN Working Paper Series
Place of publication: Rochester, NY [u.a.]
Publication language: English
Institution: Business School > ABWL u. Logistik (Fleischmann 2009-)
Business School > Stiftungslehrstuhl für Procurement (Bode 2014-)
Subject: 330 Economics
Keywords (English): Supply Chain Strategy, Performance Management, Multilevel Model, Responsiveness
Abstract: Responsiveness is considered a “basis of competition” attribute of supply chain performance (APICS 2016). Nonetheless, there remains ambiguity under which conditions a supply chain that is fast enough to fulfill customers’ lead time requirements constitutes competitive advantage. We examine the benefits and costs associated with supply chain responsiveness using secondary data from a leading chemicals manufacturer. Our results indicate that responsiveness can improve financial performance in two distinct ways: either by matching supply and demand or by decreasing supply-chain-related costs depending on the characteristics of the products that are being sold. Based on these findings, this study advances well-known frameworks in supply chain strategy (Fisher’s framework) and performance management (SCOR model).

Dieser Eintrag ist Teil der Universitätsbibliographie.

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