The salience of survey burden and its effects on response behavior to skip questions: Experimental results from telephone and web-surveys

Kreuter, Frauke ; Eckman, Stephanie ; Tourangeau, Roger

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Document Type: Book chapter
Year of publication: 2020
Book title: Advances in questionnaire design, development, evaluation, and testing
Page range: 213-227
Publisher: Beatty, Paul C. ; Collins, Debbie ; Kaye, Lyn ; Padilla, Jose-Luis ; Willis, Gordon B. ; Wilmot, Amanda
Place of publication: Hoboken, NJ
Publishing house: Wiley
ISBN: 978-1-11926362-3 , 978-1-11926363-0
Publication language: English
Institution: Außerfakultäre Einrichtungen > Mannheim Centre for European Social Research - Research Department A
School of Social Sciences > Statistik u. Sozialwissenschaftliche Methodenlehre (Kreuter 2014-2020)
Subject: 300 Social sciences, sociology, anthropology
Abstract: Survey questionnaires often contain skip patterns, which let respondents skip over entire sections or a set of follow‐up questions that do not apply to them, and thus allow them to proceed through the interview faster. Survey designers might ask how filter and follow‐up questions can be presented to reduce the risk of motivated underreporting. We designed a series of experiments in which we varied the salience of the repetitive nature of filter and follow‐up questions. The results show that changes in topic removed the salience of the filtering patterns. Using slightly varied follow‐up questions and reducing the repetitiveness of the task increased endorsements to filter questions and thus successfully mitigated the effect of motivated underreporting. On the other hand, a visualization of the filtering by graying out items that no longer need to be answered reduced endorsements. Implications for questionnaire design involving filter questions are discussed.

Dieser Eintrag ist Teil der Universitätsbibliographie.

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