Feedback messages during goal pursuit: The dynamic impact on mHealth use

Fallon, Monica ; Schmidt, Konstantin ; Aydingül, Okan ; Heinzl, Armin

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URN: urn:nbn:de:bsz:180-madoc-608294
Document Type: Conference or workshop publication
Year of publication: 2021
Book title: ICIS 2021 Proceedings
Page range: 1-17
Conference title: ICIS 2021
Location of the conference venue: Austin, TX, Hybrid
Date of the conference: 12.-15.12.2021
Publisher: Valacich, Joseph S. ; Barua, Anitesh
Publishing house: Association of Information Systems
ISBN: 978-1-7336325-9-1
Publication language: English
Institution: Business School > ABWL, Organisation u. Wirtschaftsinformatik I (Heinzl)
Subject: 600 Technology
004 Computer science, internet
Abstract: To improve mobile health application (mHealth) use, developers often send push notifications to users. Messages that utilize dynamic user data can adapt to users’ changing behavior and have the potential to further improve mHealth use and behavior change by delivering the right support at the right time. However, existing behavior change theories are either static in nature or lack temporal specificity. We consider dynamic feedback loops proposed by Social Cognitive Theory to understand how goal and social feedback messages dynamically impact mHealth use during goal pursuit. Using a micro-randomized trial design (n=61) and a custom-developed mHealth application, our findings suggest that the impact of goal and social feedback messages on mHealth use varies based on if users are in the beginning, middle, or end stage of goal pursuit. Moreover, use of specific mHealth features subsequently impacts physical activity behavior. Theoretical reasons for these findings and future research opportunities are discussed.
Additional information: Online-Ressource

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