Healthy reviews! Online physician ratings reduce healthcare interruptions

Kummer, Michael E. ; Laitenberger, Ulrich ; Rich, Cyrus E. ; Hughes, Danny R. ; Ayer, Turgay

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URN: urn:nbn:de:bsz:180-madoc-610910
Document Type: Working paper
Year of publication: 2021
The title of a journal, publication series: ZEW Discussion Papers
Volume: 21-075
Place of publication: Mannheim
Publication language: English
Institution: Sonstige Einrichtungen > ZEW - Leibniz-Zentrum für Europäische Wirtschaftsforschung
MADOC publication series: Veröffentlichungen des ZEW (Leibniz-Zentrum für Europäische Wirtschaftsforschung) > ZEW Discussion Papers
Subject: 330 Economics
Classification: JEL: I1 , I11 , I12 , O33,
Keywords (English): healthcare , online physician ratings , online physician reviews , care-gap
Abstract: We show that review platforms reduce healthcare interruptions for patients looking for a new physician. We employ a difference-in-differences strategy using physician retirements as a “disruptive shock” that forces patients to find a new physician. We combine insurance claims data with web-scraped physician reviews and highlight a substantial care-gap resulting from a physician’s retirement. We then show that online physician reviews reduce this gap and help patients find a new physician faster. Our results are robust to including a variety of controls and various instruments for the availability of physician reviews, but are not found for patients of nonretiring physicians. By reducing interruptions in care, reviews can improve clinical outcomes and lower costs.

Das Dokument wird vom Publikationsserver der Universitätsbibliothek Mannheim bereitgestellt.

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