|
Digital public service avoidance by people with disabilities
Pethig, Florian
;
Jaeger, Lennart
;
Kroenung, Julia
;
Buchwald, Arne
|
URL:
|
https://aisel.aisnet.org/icis2020/digitization_in_...
|
|
Dokumenttyp:
|
Konferenzveröffentlichung
|
|
Erscheinungsjahr:
|
2020
|
|
Buchtitel:
|
Proceedings of the 41st International Conference on Information Systems, ICIS 2020, Making Digital Inclusive: Blending the Locak and the Global, Hyderabad, India, December 13-16, 2020
|
|
Seitenbereich:
|
1-17
|
|
Veranstaltungstitel:
|
ICIS 2020
|
|
Veranstaltungsort:
|
Online
|
|
Veranstaltungsdatum:
|
13.-16.12.2020
|
|
Herausgeber:
|
George, Joey F.
;
Paul, Souren
;
De', Rahul
;
Karahanna, Elena
;
Sarker, Suprateek
;
Oestreicher-Singer, Gal
|
|
Ort der Veröffentlichung:
|
Atlanta, GA
|
|
Verlag:
|
AISeL
|
|
ISBN:
|
978-1-7336325-5-3
|
|
Sprache der Veröffentlichung:
|
Englisch
|
|
Einrichtung:
|
Außerfakultäre Einrichtungen > GESS - CDSB (BWL)
Fakultät für Betriebswirtschaftslehre > Enterprise Systems (Höhle 2017-)
|
|
Fachgebiet:
|
004 Informatik
|
|
Freie Schlagwörter (Englisch):
|
digital public service avoidance , disability , digital inclusion , contextualization
|
|
Abstract:
|
An increasing number of public services is delivered primarily via digital channels, however, a pressing problem is that they are frequently avoided or even rejected by marginalized citizens, such as people with disabilities. In this paper, we develop a contextualized framework of digital public service avoidance by people with disabilities that builds on and extends prior information systems research by incorporating complexity as the main antecedent of avoidance but it also leverages findings from social psychology and sociology by incorporating the need for human interaction and stigma consciousness as unique sociocultural barriers. We apply the framework to the context of a digital public service specifically developed for people with disabilities and assess its utility in a quantitative study of 145 severely disabled citizens. Our results uncover the need for interaction as a novel and underexplored driver of avoidance, illustrating that the missing “human touch” may be a hidden barrier to bringing more marginalized citizens online.
|
|
Zusätzliche Informationen:
|
Verf. hier: Kroenung, Julia Sarah
|
 | Dieser Eintrag ist Teil der Universitätsbibliographie. |
 Suche Autoren in
BASE:
Pethig, Florian
;
Jaeger, Lennart
;
Kroenung, Julia
;
Buchwald, Arne
Google Scholar:
Pethig, Florian
;
Jaeger, Lennart
;
Kroenung, Julia
;
Buchwald, Arne
ORCID:
Pethig, Florian  ORCID: https://orcid.org/0000-0002-6001-2391, Jaeger, Lennart, Kroenung, Julia and Buchwald, Arne
Sie haben einen Fehler gefunden? Teilen Sie uns Ihren Korrekturwunsch bitte hier mit: E-Mail
Actions (login required)
 |
Eintrag anzeigen |
|
