Chatbots often fail! Can anthropomorphic design mitigate trust loss in conversational agents for customer service?

URL:	https://aisel.aisnet.org/ecis2021_rp/12/
Document Type:	Conference or workshop publication
Year of publication:	2021
Book title:	ECIS 2021 : Proceedings of the Twenty-Ninth European Conference on Information Systems : a virtual AIS Conference, June 14 - 16, 2021
The title of a journal, publication series:	European Conference on Information Systems : ECIS
Volume:	2021, Paper 12
Page range:	1-20
Conference title:	ECIS 2021
Location of the conference venue:	Online
Date of the conference:	14.-16.06.2021
Publisher:	Rowe, Frantz ; El Amrani, Redouane ; Limayem, Moez
Place of publication:	Atlanta, GA
Publishing house:	AISeL
ISBN:	978-1-7336325-6-0
Related URLs:	https://aisel.aisnet.org/ecis2021/
Publication language:	English
Institution:	Business School > ABWL u. Wirtschaftsinformatik I (Heinzl 2002-) Außerfakultäre Einrichtungen > Graduate School of Economic and Social Sciences - CDSB (Business Studies)
Subject:	004 Computer science, internet 330 Economics
Keywords (English):	conversational agents , chatbots , failures , trust , anthropomorphic design

Dieser Eintrag ist Teil der Universitätsbibliographie.

BASE: Seeger, Anna-Maria ; Heinzl, Armin

Google Scholar: Seeger, Anna-Maria ; Heinzl, Armin

Hits per month over past year

You have found an error? Please let us know about your desired correction here: E-Mail

Show item