Chatbots often fail! Can anthropomorphic design mitigate trust loss in conversational agents for customer service?

Seeger, Anna-Maria ; Heinzl, Armin

Document Type: Conference or workshop publication
Year of publication: 2021
Book title: ECIS 2021 : Proceedings of the Twenty-Ninth European Conference on Information Systems : a virtual AIS Conference, June 14 - 16, 2021
The title of a journal, publication series: European Conference on Information Systems : ECIS
Volume: 2021, Paper 12
Page range: 1-20
Conference title: ECIS 2021
Location of the conference venue: Online
Date of the conference: 14.-16.06.2021
Publisher: Rowe, Frantz ; El Amrani, Redouane ; Limayem, Moez
Place of publication: Atlanta, GA
Publishing house: AISeL
ISBN: 978-1-7336325-6-0
Related URLs:
Publication language: English
Institution: Business School > ABWL u. Wirtschaftsinformatik I (Heinzl 2002-)
Außerfakultäre Einrichtungen > Graduate School of Economic and Social Sciences - CDSB (Business Studies)
Subject: 004 Computer science, internet
330 Economics
Keywords (English): conversational agents , chatbots , failures , trust , anthropomorphic design

Dieser Eintrag ist Teil der Universitätsbibliographie.

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