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2018

Schnitzler, Johannes ; Stolletz, Raik A branch and bound procedure for the stochastic assembly line balancing problem. (2018) QBWL - 28. Workshop der Quantitativen Betriebswirtschaftslehre (Höchst, Germany) [Conference presentation]

Schwarz, Justus Arne Sales and operations planning for product rollovers : structural insights. (2018) QBWL - 28. Workshop der Quantitativen Betriebswirtschaftslehre (Höchst, Germany) [Conference presentation]

Zamorano, Emilio ; Becker, Annika ; Stolletz, Raik (2018) Task assignment with start time-dependent processing times for personnel at check-in counters. Journal of Scheduling Norwell, MA 21 1 93-109 [Article]

Schwarz, Justus Arne ; Tan, Baris Sales and operations planning for product rollovers under limited capacity. (2018) 2018 INFORMS Annual Meeting (Phoenix, AZ) [Conference presentation]

Schwarz, Justus Arne ; Stolletz, Raik Structural properties of time-dependent flow production systems. (2018) StochMod 2018: 7th Meeting of the EURO Working Group on Stochastic Modelling (Lancaster, UK) [Conference presentation]

Vogel, Jannik ; Stolletz, Raik Does the future matter? Optimization of time-dependent service systems. (2018) StochMod 2018: 7th Meeting of the EURO Working Group on Stochastic Modelling (Lancaster, UK) [Conference presentation]

Schwarz, Justus Arne Sales and operations planning for product rollovers with finite production capacities. (2018) Manufacturing and Service Operations Management (MSOM) 2018 Conference (Dallas, TX) [Conference presentation]

Vogel, Jannik ; Stolletz, Raik Does the future matter? Optimization of time-dependent service systems. (2018) Manufacturing and Service Operations Management (MSOM) 2018 Conference (Dallas, TX) [Conference presentation]

Schnitzler, Johannes ; Stolletz, Raik A branch and bound procedure for the stochastic assembly line balancing problem. (2018) EURO2018 - 29th European Conference of Operational Research (Valencia, Spain) [Conference presentation]

Schwarz, Justus Arne Analyzing the impact of finite capacity on sales and operations planning for product rollovers. (2018) EURO2018 - 29th European Conference of Operational Research (Valencia, Spain) [Conference presentation]

Stolletz, Raik A branch and bound procedure for chance constrained stochastic assembly line balancing. (2018) 2018 INFORMS Annual Meeting (Phoenix, AZ) [Conference presentation]

2017

Schwarz, Justus Arne ; Stolletz, Raik Minimizing work-in-process inventory in dynamic Kanban systems. (2017) OR2017 - International Conference on Operations Research (Berlin, Germany) [Conference presentation]

Schwarz, Justus Arne ; Stolletz, Raik Minimizing work-in-process inventory in time-dependent flow lines by proactive Kanban control. (2017) Automotive-Doktoranden-Workshop 2017 (Braunschweig, Germany) [Conference presentation]

Vogel, Jannik ; Stolletz, Raik Does the future matter? Optimization of time-dependent service systems. (2017) 6th Workshop on Queueing Theory (Obergurgl, Austria) [Conference presentation]

Schnitzler, Johannes ; Stolletz, Raik A branch and bound procedure for the stochastic assembly line balancing problem. (2017) 6th Workshop on Queueing Theory (Obergurgl, Austria) [Conference presentation]

Zamorano, Emilio ; Stolletz, Raik (2017) Branch-and-price approaches for the multiperiod technician routing and scheduling problem. European Journal of Operational Research : EJOR Amsterdam 257 1 55-68 [Article]

2016

Guhlich, Hendrik (2016) Bid price-based revenue management approaches in manufacturing industries. Open Access Mannheim [Doctoral dissertation]
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Selinka, Gregor ; Franz, Axel ; Stolletz, Raik (2016) Time-dependent performance approximation of truck handling operations at an air cargo terminal. Computers & Operations Research Amsterdam 65 164-173 [Article]

Lieder, Alexander ; Stolletz, Raik (2016) Scheduling aircraft take-offs and landings on interdependent and heterogeneous runways. Transportation Research / Part E, Logistics and transportation review Amsterdam 88 167-188 [Article]

Weiss, Sophie (2016) Optimization of buffer allocations in stochastic flow lines. Open Access Mannheim [Doctoral dissertation]
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Schwarz, Justus Arne ; Selinka, Gregor ; Stolletz, Raik (2016) Performance analysis of time-dependent queueing systems: survey and classification. Omega: The International Journal of Management Science Oxford [u.a.] 63 170-189 [Article]

Zamorano, Emilio (2016) Three essays on workforce scheduling. Open Access Mannheim [Doctoral dissertation]
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Göttlich, Simone ORCID: 0000-0002-8512-4525 ; Kühn, Sebastian ; Schwarz, Justus Arne ; Stolletz, Raik (2016) Approximations of time-dependent unreliable flow lines with finite buffers. Mathematical Methods of Operations Research Berlin ; Heidelberg 83 3 295-323 [Article]

2015

Schwarz, Justus Arne ; Stoll, Judith ; Özden, Eda (2015) A general model for batch building processes under the timeout and capacity rules. Annals of Operations Research New York, NY [u.a.] 231 1 5-31 [Article]

Lieder, Alexander ; Briskorn, Dirk ; Stolletz, Raik (2015) A dynamic programming approach for the aircraft landing problem with aircraft classes. European Journal of Operational Research : EJOR Amsterdam [u.a.] 243 1 61-69 [Article]

Guhlich, Hendrik ; Fleischmann, Moritz ; Stolletz, Raik (2015) Revenue management approach to due date quoting and scheduling in an assemble-to-order production system. OR Spectrum Berlin ; Heidelberg 37 4 951-982 [Article]

Lieder, Alexander ; Moeke, Dennis ; Koole, Ger ; Stolletz, Raik (2015) Task scheduling in long-term care facilities: A client-centered approach. Open Access Operations Research for Health Care Amsterdam [u.a.] 6 11-17 [Article]
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Schwarz, Justus Arne (2015) Analysis of buffer allocations in time-dependent and stochastic flow lines. Open Access Mannheim [Doctoral dissertation]
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Weiss, Sophie ; Stolletz, Raik (2015) Buffer allocation in stochastic flow lines via sample-based optimization with initial bounds. OR Spectrum Berlin ; Heidelberg 37 4 869-902 [Article]

2014

Brunner, Jens O. ; Stolletz, Raik (2014) Stabilized branch and price with dynamic parameter updating for discontinuous tour scheduling. Computers & Operations Research Oxford [u.a.] 44 137-145 [Article]

Briskorn, Dirk ; Stolletz, Raik (2014) Aircraft landing problems with aircraft classes. Journal of Scheduling Norwell, Mass. 17 1 31-45 [Article]

Guhlich, Hendrik ; Fleischmann, Moritz ; Stolletz, Raik (2014) Revenue Management in an Assemble-to-Order Production System. Open Access Rochester, NY [Working paper]
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Becker, Annika ; Stolletz, Raik Simultaneous optimization of the derivative-to-plant allocation and the sequence of ramp-ups in the automotive industry. (2014) 24. Workshop für Quantitative Betriebswirtschaftslehre. (Meinerzhagen-Valbert, Germany) [Conference presentation]

Franz, Axel ; Stolletz, Raik Optimizing time-dependent arrival rates for truck handling operations. (2014) 6. Forschungsseminar für Supply Chain Management und Produktion (Obergurgl, Germany) [Conference presentation]

Saweljew, Andrej ; Stolletz, Raik Simultaneous agent requirement planning and scheduling for queuing systems with time-dependent demand. (2014) 24. Workshop für Quantitative Betriebswirtschaftslehre (Meinerzhagen-Valbert, Germany) [Conference presentation]

Stolletz, Raik ; Zamorano, Emilio (2014) A rolling planning horizon heuristic for scheduling agents with different qualifications. Transportation Research Part E: Logistics and Transportation Review Amsterdam [u.a.] 68 39-52 [Article]

2013

Stolletz, Raik ; Lagershausen, Svenja (2013) Time-dependent performance evaluation for loss-waiting queues with arbitrary distributions. International Journal of Production Research London 51 5 1366-1378 [Article]

Stolletz, Raik ; Manitz, Michael (2013) The Impact of a Waiting-Time Threshold in Overflow Systems with Impatient Customers. Omega Oxford [u.a.] 41 2 280-286 [Article]

Weiss, Sophie ; Stolletz, Raik First results on A Benders Decomposition approach for the optimization of flow lines with stochastic processing times. Tempelmeier, Horst 181-188 In: 9th Conference on Stochastic Models of Manufacturing and Service Operations : May 25 - May 30 2013, Kloster Seeon, Germany (2013) Ingolstadt SMMSO 2013 [Conference or workshop publication]

Schwarz, Justus Arne ; Stolletz, Raik A sampling approach for the analysis of time-dependent stochastic flow lines. Tempelmeier, Horst 247-254 In: 9th Conference on Stochastic Models of Manufacturing and Service Operations : May 25 - May 30 2013, Kloster Seeon, Germany (2013) Ingolstadt SMMSO 2013 [Conference or workshop publication]

Stolletz, Raik ; Weiss, Sophie Buffer allocation using exact linear programming formulations and sampling approaches. Bakhtadze, Natalia IFAC Proceedings Volumes 46,9 1435-1440 In: 7th IFAC Conference on Manufacturing Modelling, Management, and Control 2013 (2013) Amsterdam [u.a.] (St. Petersburg, Russia) [Conference or workshop publication]

Schwarz, Justus Arne ; Stolletz, Raik (2013) Warteschlangentheorie in der Betriebswirtschaftslehre. Wirtschaftswissenschaftliches Studium : WiSt München [u.a.] 42 5 261-264 [Article]

Selinka, Gregor ; Franz, Axel ; Stolletz, Raik (2013) Time-dependent Performance Approximation of Truck Handling Operations at an Air Cargo Terminal. Open Access Rochester, NY [Working paper]
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Lieder, Alexander ; Briskorn, Dirk ; Stolletz, Raik (2013) A Dynamic Programming Approach for the Aircraft Landing Problem with Aircraft Classes. Open Access Rochester, NY [Working paper]
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Stolletz, Raik ; Zamorano, Emilio (2013) A Rolling Planning Horizon Heuristic for Scheduling Agents with Different Qualifications. Open Access Rochester, NY [Working paper]
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Weiss, Sophie ; Stolletz, Raik (2013) A Benders Decomposition Approach for the Optimization of Flow Lines with Stochastic Processing Times. Open Access Rochester, NY [Working paper]
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Franz, Axel ; Stolletz, Raik Optimizing time-dependent arrival rates for M(t)/M/c queueing systems. (2013) 2nd Workshop on Queueing Theory (Obergurgl) [Conference presentation]

Becker, Annika ; Stolletz, Raik Optimal ramp-up sequence of derivatives: An analysis from the automotive industry - First results. (2013) 2nd Workshop on Queueing Theory (Obergurgl) [Conference presentation]

Lieder, Alexander ; Moeke, Dennis ; Stolletz, Raik ; Koole, Ger Task scheduling in long-term care facilities: Efficiently meeting the needs and preferences of the clients. (2013) 2nd Workshop on Queueing Theory (Obergurgl) [Conference presentation]

Weiss, Sophie ; Stolletz, Raik A branch and bound algorithm for the Buffer Allocation Problem. (2013) 2nd Workshop on Queueing Theory (Obergurgl) [Conference presentation]

Schwarz, Justus Arne ; Stolletz, Raik Setting Kanban cards for production systems under non-stationary and stochastic operating environments. (2013) 2nd Workshop on Queueing Theory (Obergurgl) [Conference presentation]

Saweljew, Andrej ; Stolletz, Raik ; Koole, Ger Models for integrated requirement planning and scheduling in time-dependent stochastic systems. (2013) 2nd Workshop on Queueing Theory (Obergurgl) [Conference presentation]

Guhlich, Hendrik ; Fleischmann, Moritz ; Stolletz, Raik Revenue management in production with material and production constraints. (2013) 23. Workshop für Quantitative Betriebswirtschaftslehre (QBWL) (Altleiningen) [Conference presentation]

Guhlich, Hendrik ; Fleischmann, Moritz ; Stolletz, Raik Revenue management for assemble-to-order manufacturing. (2013) 26th EURO-INFORMS Conference on Operational Research (Rome (Italy)) [Conference presentation]

Lieder, Alexander ; Briskorn, Dirk An efficient algorithm for scheduling groups of jobs with individual release dates. (2013) International Conference on Operations Research (OR 2013) (Rotterdam, Netherlands) [Conference presentation]

Selinka, Gregor Performance analysis of heterogeneous queueing systems under time-dependent conditions. (2013) International Conference on Operations Research (OR 2013) (Rotterdam, Netherlands) [Conference presentation]

Stolletz, Raik A Benders Decomposition approach for the design of lean production lines. (2013) INFORMS Manufacturing and Service Operations Management (MSOM) Conference ( Fontainebleau (France)) [Conference presentation]

Weiss, Sophie ; Stolletz, Raik Solving the Buffer Allocation Problem by Benders Decomposition with initial bounds. (2013) 26th EURO-INFORMS Conference on Operational Research (Rome (Italy)) [Conference presentation]

Schwarz, Justus Arne ; Stolletz, Raik A sampling approach for the analysis of time-dependent stochastic flow lines. (2013) Stochastic Models for Manufacturing and Service Operations (SMMSO) (Kloster Seeon (Germany)) [Conference presentation]

Weiss, Sophie ; Stolletz, Raik A Benders Decomposition approach for the optimization of flow lines with stochastic processing times. (2013) Stochastic Models for Manufacturing and Service Operations (SMMSO) ( Kloster Seeon (Germany)) [Conference presentation]

Stolletz, Raik Impatient customers: Blessing or curse? (2013) Production and Operations Management Society (POMS) (Denver (USA)) [Conference presentation]

Franz, Axel ; Stolletz, Raik Performance Analysis and Demand Management Approaches for Time-dependent and Stochastic Truck Handling Systems. (2013) 5. Forschungsseminar Supply Chain Management und Produktion (Obergurgl (Austria)) [Conference presentation]

Weiss, Sophie ; Stolletz, Raik Efficient bounds for the Buffer Allocation Problem. (2013) 5. Forschungsseminar Supply Chain Management und Produktion (Obergurgl (Austria)) [Conference presentation]

Lieder, Alexander ; Stolletz, Raik ; Briskorn, Dirk An efficient optimization algorithm for the aircraft scheduling problem with aircraft classes. (2013) 23. Workshop für Quantitative Betriebswirtschaftslehre (Altleiningen (Germany)) [Conference presentation]

Schwarz, Justus Arne ; Stolletz, Raik Evaluation and optimization of buffer allocations in time-dependent stochastic flow lines. (2013) 23. Workshop für Quantitative Betriebswirtschaftslehre (QBWL) (Altleiningen (Germany)) [Conference presentation]

Guhlich, Hendrik ; Fleischmann, Moritz ; Stolletz, Raik Revenue management for assemble-to-order manufacturing. (2013) EurOMA and POMS joint international conference (Rome, Italy) [Conference presentation]

2012

Stolletz, Raik ; Brunner, Jens O. (2012) Fair optimization of fortnightly physician schedules with flexible shifts. European Journal of Operational Research : EJOR Amsterdam [u.a.] 219 3 622-629 [Article]

Roubos, Alex ; Koole, Ger ; Stolletz, Raik (2012) Service-Level Variability of Inbound Call Centers. Manufacturing & service operations management : M & SOM Linthicum, Md. 14 3 402-413 [Article]

Lieder, Alexander ; Stolletz, Raik Scheduling approaches for groups of identical jobs with sequence-dependent setup times and time windows. (2012) 35. Südwest-Workshop (Karlsruhe) [Conference presentation]

Guhlich, Hendrik ; Fleischmann, Moritz Revenue Management in ATO production environments. (2012) Demand Fulfillment Workshop (Mannheim (Germany)) [Conference presentation]

Guhlich, Hendrik ; Stolletz, Raik Revenue Management in production systems with capacity and raw material constraints. (2012) 4. Forschungsseminar Supply Chain Management und Produktion (Obergurgl (Austria)) [Conference presentation]

Franz, Axel ; Stolletz, Raik Demand Management for Stochastic and Time-dependent Truck Handling Systems. (2012) Workshop on Queueing Theory (Obergurgl (Austria)) [Conference presentation]

Lieder, Alexander ; Moeke, Dennis ; Koole, Ger ; Stolletz, Raik Efficient staffing and task assignment in long-term care facilities. (2012) Workshop on Queueing Theory (Obergurgl (Austria)) [Conference presentation]

Schwarz, Justus Arne ; Stolletz, Raik Time-dependent stochastic flow lines. (2012) Workshop on Queueing Theory (Obergurgl (Austria)) [Conference presentation]

Weiss, Sophie ; Stolletz, Raik Efficient algorithms for the optimization of flow lines with stochastic processing times via sampling. (2012) Workshop on Queueing Theory (Obergurgl (Austria)) [Conference presentation]

Fink, Christopher ; Johann, Thomas May I Have Your Attention Please: The Market Microstructure of Investor Attention. (2012) HVB Doctoral Symposium (April 2012) [Conference presentation]

Lieder, Alexander ; Stolletz, Raik ; Briskorn, Dirk Scheduling aircraft landings using dynamic programming. (2012) European Conference on Operational Research (Vilnius (Lithuania)) [Conference presentation]

Zamorano, Emilio ; Stolletz, Raik Heuristic solution approaches for check-in counters' workforce scheduling with heterogeneous skills. (2012) European Conference on Operational Research (Vilnius, Lithuania) [Conference presentation]

Stolletz, Raik Modeling of retrials in time-dependent queueing systems. (2012) 9th International Workshop on Retrial Queues (Seville (Spain)) [Conference presentation]

Franzen, Axel ; Stolletz, Raik Performance Analysis of Slot-based Appointment Scheduling for Truck Handling Operations at an Air Cargo Terminal. (2012) 9th GARS Junior Researchers' Workshop 2012 (Bremen) [Conference presentation]

Lieder, Alexander Increasing airport capacity through active scheduling of aircraft landings. (2012) 9th GARS Junior Researchers' Workshop 2012 (Bremen) [Conference presentation]

Zamorano, Emilio ; Stolletz, Raik Optimal scheduling of agents with different qualifications at airport check-in counters. (2012) 9th GARS Junior Researchers' Workshop 2012 (Bremen, Germany) [Conference presentation]

Weiss, Sophie ; Stolletz, Raik Buffer allocation in stochastic flow lines using sampling approaches. (2012) EURO Working Group on Stochastic Modeling (Paris (France)) [Conference presentation]

Franzen, Axel ; Stolletz, Raik Slot Scheduling of Truck Handling Operations at an Air Cargo Terminal. (2012) KARS Aviation Workshop 2012 (Cologne) [Conference presentation]

Zamorano, Emilio ; Stolletz, Raik A Rolling planning horizon procedure for check-in counters' workforce scheduling. (2012) 22. Workshop für Quantitative Betriebswirtschaftslehre (QBWL) (Emmelndorf, Germany) [Conference presentation]

Lieder, Alexander ; Stolletz, Raik ; Briskorn, Dirk A dynamic programming approach to the aircraft landing problem with aircraft classes. (2012) 4. Forschungsseminar Supply Chain Management und Produktion (Obergurgl (Austria)) [Conference presentation]

Weiss, Sophie ; Stolletz, Raik Optimization of flow lines with stochastic processing times using sampling approaches. (2012) 4. Forschungsseminar Supply Chain Management und Produktion (Obergurgl (Austria)) [Conference presentation]

Zamorano, Emilio ; Stolletz, Raik Comparison of solution approaches for multiskilled workforce scheduling at airport check-in counters. (2012) The International Conference on Operations Research (Hannover, Germany) [Conference presentation]

Schwarz, Justus Arne A discrete time approach to analyze the behavior of Milkrun supplied inventories. (2012) The International Conference on Operations Research (Hannover) [Conference presentation]

Franz, Axel ; Selinka, Gregor ; Stolletz, Raik Time-dependent Performance Approximation of Truck Handling Operations at an Air Cargo Terminal. (2012) International Conference on Airport Operations Management (Munich) [Conference presentation]

Zamorano, Emilio ; Stolletz, Raik Optimal scheduling of agents with different qualifications at airport check-in counters. (2012) Brownbag Seminar Operations Management & Operations Research (Mannheim, Germany) [Conference presentation]

2011

Helber, Stefan ; Schimmelpfeng, Katja ; Stolletz, Raik (2011) Setting inventory levels of CONWIP lines via linear programming. Business Research : BuR Göttingen 4 1 98-115 [Article]

Helber, Stefan ; Schimmelpfeng, Katja ; Stolletz, Raik ; Lagershausen, Svenja (2011) Using linear programming to analyze and optimize stochastic flow lines. Annals of Operations Research New York, NY [u.a.] 182 1 193-211 [Article]

Stolletz, Raik (2011) Analysis of passenger queues at airport terminals. Research in Transportation Business & Management : RTBM Amsterdam [u.a.] 1 1 144-149 [Article]

Stolletz, Raik Performance analysis of time-dependent loss-waiting queues. (2011) Applied Probability Society Conference 2011 (Stockholm (Sweden)) [Conference presentation]

Selinka, Gregor ; Stolletz, Raik Analyzing the dynamic behavior of queueing systems. (2011) The International Conference on Operations Research (Zurich (Switzerland)) [Conference presentation]

Lieder, Alexander ; Stolletz, Raik ; Briskorn, Dirk A dynamic programming approach to the aircraft landing problem with aircraft classes. (2011) The International Conference on Operations Research (Zurich (Switzerland)) [Conference presentation]

Zamorano, Emilio ; Stolletz, Raik Heterogeneous workforce scheduling for check-in counters at airports. (2011) The International Conference on Operations Research (Zurich, Switzerland) [Conference presentation]

Zamorano, Emilio ; Stolletz, Raik Analysis of skills differentiations in the workforce scheduling process for check-in counters. (2011) GESS Research Day (Mannheim, Germany) [Conference presentation]

Zamorano, Emilio ; Stolletz, Raik Multi-skill Staff Scheduling with Stochastic Job Demand. (2011) CDSB Workshops (Mannheim, Germany) [Conference presentation]

2010

Barth, Wolfgang ; Manitz, Michael ; Stolletz, Raik (2010) Analysis of two-level support systems with time-dependent overflow - A banking application. Production and Operations Management : POMS Hoboken, NJ 19 6 757-768 [Article]

Stolletz, Raik (2010) Operational workforce planning for check-in counters at airports. Transportation Research Part E: Logistics and Transportation Review Amsterdam 46 3 414-425 [Article]

Stolletz, Raik Optimization of fortnightly physician schedules with exible shifts. (2010) Research Seminar Health Care Management of the University of Southern Denmark and the Technical University of Denmark (University of Southern Denmark and the Technical University of Denmark, Lyngby ) [Conference presentation]

Stolletz, Raik Approximation of transient performance measures of service systems with retrials. (2010) Meeting of the EURO Working Group on Stochastic Modeling (Nafplio (Greece)) [Conference presentation]

Stolletz, Raik Optimization of Stochastic Flow Lines using Exact Linear Programming Formulations. (2010) INFORMS Annual Meeting (Austin, Texas (USA)) [Conference presentation]

2009

Helber, Stefan ; Schimmelpfeng, Katja ; Stolletz, Raik First results on setting inventory levels of CONWIP flow lines via linear programming. 208-216 In: Seventh International Conference on "Stochastic Models of Manufacturing and Service Operations" (2009) Roma (Ostuni, Italy) [Conference or workshop publication]

Stolletz, Raik A binary programming formulation for the tour scheduling problem with flexible contracts. (2009) INFORMS International Conference on Service Science (ICSS09) (Hong Kong, China) [Conference presentation]

2008

Stolletz, Raik ; Stolletz, Lars (2008) Linearisierungsverfahren für Standortplanungsprobleme mit nichtlinearen Transportkosten. Zeitschrift für Planung & Unternehmenssteuerung Berlin [u.a.] 19 3 261-280 [Article]

Stolletz, Raik (2008) Approximation of the non-stationary M(t)/M(t)/c(t)-queue using stationary queueing models: The stationary backlog-carryover approach. European Journal of Operational Research : EJOR Amsterdam [u.a.] 190 2 478-493 [Article]

Stolletz, Raik (2008) Non-stationary delay analysis of runway systems. OR Spectrum Berlin [u.a.] 30 1 191-213 [Article]

2005

Helber, Stefan ; Stolletz, Raik ; Bothe, Sophie (2005) Erfolgszielorientierte Agentenallokation in In-bound Call-Centern. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : Zfbf Düsseldorf [u.a.] 2005 1 3-32 [Article]

2004

Stolletz, Raik ; Helber, Stefan (2004) Performance analysis of an inbound call center with skills-based routing: A priority queueing system with two classes of impatient customers and heterogeneous agents. OR Spectrum Berlin [u.a.] 26 3 331-352 [Article]

Helber, Stefan ; Stolletz, Raik (2004) Grundlagen und Probleme der Personalbedarfsermittlung in Inbound-Call Centern. Zeitschrift für Betriebswirtschaft : ZfB Wiesbaden 74 1 67-88 [Article]

Stolletz, Raik Performance Analysis of M-designed Inbound Call Centers. Ahr, Dino 9-16 In: Operations research proceedings 2003 : selected papers of the International Conference on Operations Research (OR 2003); Heidelberg (2004) Berlin [u.a.] [Conference or workshop publication]

2003

Stolletz, Raik ; Helber, Stefan (2003) Call Center Management in der Praxis : Strukturen und Prozesse betriebswirtschaftlich optimieren. Berlin [u.a.] [Book]

Stolletz, Raik (2003) Performance Analysis and Optimization of Inbound Call Centers. Lecture Notes in Economics and Mathematical Systems Berlin [u.a.] 528 [Book]

This list was created automatically on Mon Oct 21 04:39:09 2019 CEST