2025

Zenouzzadeh, Seyed Mohammad (2025) Enhancing operations management through descriptive, predictive, and prescriptive analytics. Mannheim [Dissertation]

2023

Foroughi, Amir (2023) Three essays on algorithmic approaches for operations management. Mannheim [Dissertation]

Vorschau

Grass, Emilia ; Ortmann, Janosch ; Balcik, Burcu ; Rei, Walter (2023) A machine learning approach to deal with ambiguity in the humanitarian decision-making. Production and Operations Management Hoboken, NJ 32 9 2956-2974 [Zeitschriftenartikel]

Vorschau

Stolletz, Raik ; Özümerzifon, Ömer ; Legros, Benjamin Analysis of time-dependent queues with generally distributed retrial times. (2023) IWOR 2023, 15-th International Workshop on Operation Research: Models and methods for information management and decision making (Habana, Cuba) [Präsentation auf Konferenz]

Schwarz, Justus Arne ; Diefenbach, Johannes ; Karaesmen, Fikri ; Stolletz, Raik A production planning model for non-stationary and stochastic yield in the semiconductor industry. (2023) 21st INFORMS APS 2023 (Nancy, France) [Präsentation auf Konferenz]

Özümerzifon, Ömer ; Legros, Benjamin ; Stolletz, Raik Analysis of time-dependent queues with retrials: Impact of retrial distribution. (2023) 21st INFORMS APS 2023 (Nancy, France) [Präsentation auf Konferenz]

Khayyati, Siamak ; Foroughi, Amir ; Stolletz, Raik A hybrid approximation method for time-dependent queues in service systems. (2023) 21st INFORMS APS 2023 (Nancy, France) [Präsentation auf Konferenz]

Stolletz, Raik ; Özümerzifon, Ömer ; Legros, Benjamin Analysis of time-dependent queues with generally distributed retrials. (2023) ICIAM 2023 (Tokyo, Japan) [Präsentation auf Konferenz]

Grass, Emilia ; Stolletz, Raik The resilient newsvendor: Hospital surge capacity planning. (2023) OR 2023 (Hamburg, Germany) [Präsentation auf Konferenz]

2022

Bai, Jie (2022) Three essays on optimization of the intensive care unit (ICU) management decisions. Mannheim [Dissertation]

Vorschau

Stolletz, Raik (2022) Optimization of time-dependent queueing systems. Queueing Systems Dordrecht 100 3-4 481-483 [Zeitschriftenartikel]

Vorschau

Diefenbach, Johannes (2022) Design and control of stochastic manufacturing systems. Mannheim [Dissertation]

Vorschau

Khayyati, Siamak ; Zenouzzadeh, Seyed Mohammad ; Stolletz, Raik A machine learning approach to the performance evaluation of time-dependent queues. (2022) SMMSO 2022, XIIIth Conference on Stochastic Models of Manufacturing and Service Operations (Grenoble, France) [Präsentation auf Konferenz]

Schwarz, Justus Arne ; Diefenbach, Johannes ; Karaesmen, Fikri ; Stolletz, Raik A newsvendor approach to production planning with stochastic and non-stationary yield. (2022) SMMSO 2022, XIIIth Conference on Stochastic Models of Manufacturing and Service Operations (Grenoble, France) [Präsentation auf Konferenz]

Furmans, Kai ; Stolletz, Raik Cut-off service level - some insights. (2022) SMMSO 2022, XIIIth Conference on Stochastic Models of Manufacturing and Service Operations (Grenoble, France) [Präsentation auf Konferenz]

Stolletz, Raik ; Zenouzzadeh, Seyed Mohammad ; Khayyati, Siamak Analysis of time-dependent queues using machine learning. (2022) EURO 2022 (Espoo, Finland) [Präsentation auf Konferenz]

Zenouzzadeh, Seyed Mohammad ; Stolletz, Raik Shift scheduling in interdependent multi-stage systems with reallocation on workforce. (2022) EURO 2022 (Espoo, Finland) [Präsentation auf Konferenz]

Zenouzzadeh, Seyed Mohammad ; Stolletz, Raik Shift scheduling in interdependent multi-stage systems with reallocation on workforce. (2022) PATAT 2022 (Leuven, Belgium) [Präsentation auf Konferenz]

Grass, Emilia ; Ortmann, Janosch ; Balcik, Burcu ; Rei, Walter A novel framework to deal with ambiguity in the humanitarian decision making. (2022) OR 2022, Annual Conference of the Operations Research Society of Germany (Karlsruhe, Germany) [Präsentation auf Konferenz]

2019

Vogel, Jannik (2019) Capacity planning in stochastic and time-dependent operations systems. Norderstedt [Dissertation]

Schwarz, Justus Arne Optimizing sales and production rollover strategies under stochastic demand and random yield. (2019) POMS 30th Annual Conference 2019 (Washington D.C.) [Präsentation auf Konferenz]

Stolletz, Raik Dynamic decisions on processing rates in Make-to-Order production systems. (2019) POMS 30th Annual Conference 2019 (Washington D.C.) [Präsentation auf Konferenz]

Schwarz, Justus Arne ; Kiesmüller, Gudrun P. ; Stolletz, Raik Optimal repair decisions in capacitated repair shops for flow lines. (2019) SMMSO 2019, XIIth Conference on Stochastic Models of Manufacturing and Service Operations (Goslar, Germany) [Präsentation auf Konferenz]

Schnitzler, Johannes ; Schwarz, Justus Arne ; Stolletz, Raik Impact of stochastic yield with learning on start of production. (2019) SMMSO 2019, XIIth Conference on Stochastic Models of Manufacturing and Service Operations (Goslar, Germany) [Präsentation auf Konferenz]

Vogel, Jannik ; Stolletz, Raik Capacity decisions in stochastic production systems with time-dependent demand. (2019) SMMSO 2019, XIIth Conference on Stochastic Models of Manufacturing and Service Operations (Goslar, Germany) [Präsentation auf Konferenz]

Vogel, Jannik ; Stolletz, Raik Capacity decisions in MTO production systems with time-dependent demand. (2019) EURO2019 - 30th European Conference of Operational Research (Dublin, Ireland) [Präsentation auf Konferenz]

Diefenbach, Johannes ; Stolletz, Raik Data-driven line balancing: bounds and optimization. (2019) YEQT XIII, Young European Queueing Theorists: Data-Driven Analytics and Optimization for Stochastic Systems (Eindhoven, The Netherlands) [Präsentation auf Konferenz]

Schwarz, Justus Arne Optimal rollover strategies for stochastic demand and production. (2019) INFORMS Annual Meeting (Seattle, WA) [Präsentation auf Konferenz]

2018

Schwarz, Justus Arne Sales and operations planning for product rollovers : structural insights. (2018) QBWL - 28. Workshop der Quantitativen Betriebswirtschaftslehre (Höchst, Germany) [Präsentation auf Konferenz]

Münster, Annika (2018) Three essays on optimization models in manufacturing and service industries. Mannheim [Dissertation]

Schwarz, Justus Arne ; Stolletz, Raik Structural properties of time-dependent flow production systems. (2018) StochMod 2018: 7th Meeting of the EURO Working Group on Stochastic Modelling (Lancaster, UK) [Präsentation auf Konferenz]

Vogel, Jannik ; Stolletz, Raik Does the future matter? Optimization of time-dependent service systems. (2018) Manufacturing and Service Operations Management (MSOM) 2018 Conference (Dallas, TX) [Präsentation auf Konferenz]

Schwarz, Justus Arne Sales and operations planning for product rollovers with finite production capacities. (2018) Manufacturing and Service Operations Management (MSOM) 2018 Conference (Dallas, TX) [Präsentation auf Konferenz]

Schnitzler, Johannes ; Stolletz, Raik A branch and bound procedure for the stochastic assembly line balancing problem. Eglese, Richard 352 In: Conference handbook #euro2018valencia (2018) Valencia EURO2018 - 29th European Conference of Operational Research (Valencia, Spain) [Konferenzveröffentlichung]

Schwarz, Justus Arne Analyzing the impact of finite capacity on sales and operations planning for product rollovers. (2018) EURO2018 - 29th European Conference of Operational Research (Valencia, Spain) [Präsentation auf Konferenz]

Zamorano, Emilio ; Münster, Annika ; Stolletz, Raik (2018) Task assignment with start time-dependent processing times for personnel at check-in counters. Journal of Scheduling Norwell, MA 21 1 93-109 [Zeitschriftenartikel]

Schwarz, Justus Arne ; Tan, Baris Sales and operations planning for product rollovers under limited capacity. (2018) 2018 INFORMS Annual Meeting (Phoenix, AZ) [Präsentation auf Konferenz]

Stolletz, Raik A branch and bound procedure for chance constrained stochastic assembly line balancing. (2018) 2018 INFORMS Annual Meeting (Phoenix, AZ) [Präsentation auf Konferenz]

Vogel, Jannik ; Stolletz, Raik Does the future matter? Optimization of time-dependent service systems. (2018) StochMod 2018: 7th Meeting of the EURO Working Group on Stochastic Modelling (Lancaster, UK) [Präsentation auf Konferenz]

2017

Schwarz, Justus Arne ; Stolletz, Raik Minimizing work-in-process inventory in dynamic Kanban systems. (2017) OR2017 - International Conference on Operations Research (Berlin, Germany) [Präsentation auf Konferenz]

Zamorano, Emilio ; Stolletz, Raik (2017) Branch-and-price approaches for the multiperiod technician routing and scheduling problem. European Journal of Operational Research : EJOR Amsterdam [u.a.] 257 1 55-68 [Zeitschriftenartikel]

Selinka, Gregor (2017) Three essays on the performance evaluation of queueing systems with time-dependent parameters. Norderstedt [Dissertation]

2016

Selinka, Gregor ; Franz, Axel ; Stolletz, Raik (2016) Time-dependent performance approximation of truck handling operations at an air cargo terminal. Computers & Operations Research Amsterdam 65 164-173 [Zeitschriftenartikel]

Lieder, Alexander ; Stolletz, Raik (2016) Scheduling aircraft take-offs and landings on interdependent and heterogeneous runways. Transportation Research. Part E, Logistics and Transportation Review Amsterdam 88 167-188 [Zeitschriftenartikel]

Weiss, Sophie (2016) Optimization of buffer allocations in stochastic flow lines. Mannheim [Dissertation]

Vorschau

Göttlich, Simone ORCID: 0000-0002-8512-4525 ; Kühn, Sebastian ; Schwarz, Justus Arne ; Stolletz, Raik (2016) Approximations of time-dependent unreliable flow lines with finite buffers. Mathematical Methods of Operations Research Berlin ; Heidelberg 83 3 295-323 [Zeitschriftenartikel]

Schwarz, Justus Arne ; Selinka, Gregor ; Stolletz, Raik (2016) Performance analysis of time-dependent queueing systems: survey and classification. Omega : The International Journal of Management Science Oxford 63 170-189 [Zeitschriftenartikel]

Zamorano de Acha, Emilio (2016) Three essays on workforce scheduling. Mannheim [Dissertation]

Vorschau

Guhlich, Hendrik (2016) Bid price-based revenue management approaches in manufacturing industries. Mannheim [Dissertation]

Vorschau

Lieder, Alexander (2016) Three essays on operations scheduling with job classes and time windows. Norderstedt [Dissertation]

2015

Schwarz, Justus Arne ; Stoll, Judith ; Özden, Eda (2015) A general model for batch building processes under the timeout and capacity rules. Annals of Operations Research New York, NY [u.a.] 231 1 5-31 [Zeitschriftenartikel]

Lieder, Alexander ; Briskorn, Dirk ; Stolletz, Raik (2015) A dynamic programming approach for the aircraft landing problem with aircraft classes. European Journal of Operational Research : EJOR Amsterdam [u.a.] 243 1 61-69 [Zeitschriftenartikel]

Guhlich, Hendrik ; Fleischmann, Moritz ; Stolletz, Raik (2015) Revenue management approach to due date quoting and scheduling in an assemble-to-order production system. OR Spectrum Berlin ; Heidelberg 37 4 951-982 [Zeitschriftenartikel]

Lieder, Alexander ; Moeke, Dennis ; Koole, Ger ; Stolletz, Raik (2015) Task scheduling in long-term care facilities: A client-centered approach. Operations Research for Health Care Amsterdam [u.a.] 6 11-17 [Zeitschriftenartikel]

Vorschau

Schwarz, Justus Arne (2015) Analysis of buffer allocations in time-dependent and stochastic flow lines. Mannheim [Dissertation]

Vorschau

Weiss, Sophie ; Stolletz, Raik (2015) Buffer allocation in stochastic flow lines via sample-based optimization with initial bounds. OR Spectrum Berlin ; Heidelberg 37 4 869-902 [Zeitschriftenartikel]

2014

Brunner, Jens O. ; Stolletz, Raik (2014) Stabilized branch and price with dynamic parameter updating for discontinuous tour scheduling. Computers & Operations Research Oxford [u.a.] 44 137-145 [Zeitschriftenartikel]

Briskorn, Dirk ; Stolletz, Raik (2014) Aircraft landing problems with aircraft classes. Journal of Scheduling Norwell, Mass. 17 1 31-45 [Zeitschriftenartikel]

Guhlich, Hendrik ; Fleischmann, Moritz ; Stolletz, Raik (2014) Revenue management in an assemble-to-order production system. Rochester, NY [Arbeitspapier]

Stolletz, Raik ; Zamorano, Emilio (2014) A rolling planning horizon heuristic for scheduling agents with different qualifications. Transportation Research. Part E, Logistics and Transportation Review Amsterdam 68 39-52 [Zeitschriftenartikel]

2013

Stolletz, Raik ; Lagershausen, Svenja (2013) Time-dependent performance evaluation for loss-waiting queues with arbitrary distributions. International Journal of Production Research London 51 5 1366-1378 [Zeitschriftenartikel]

Stolletz, Raik ; Manitz, Michael (2013) The Impact of a Waiting-Time Threshold in Overflow Systems with Impatient Customers. Omega : The International Journal of Management Science Oxford 41 2 280-286 [Zeitschriftenartikel]

Weiss, Sophie ; Stolletz, Raik First results on A Benders Decomposition approach for the optimization of flow lines with stochastic processing times. Tempelmeier, Horst Stochastic Models of Manufacturing and Service Operations 181-188 In: 9th Conference on Stochastic Models of Manufacturing and Service Operations : May 25 - May 30 2013, Kloster Seeon, Germany (2013) Ingolstadt SMMSO 2013 [Konferenzveröffentlichung]

Schwarz, Justus Arne ; Stolletz, Raik A sampling approach for the analysis of time-dependent stochastic flow lines. Tempelmeier, Horst 247-254 In: 9th Conference on Stochastic Models of Manufacturing and Service Operations : May 25 - May 30 2013, Kloster Seeon, Germany (2013) Ingolstadt SMMSO 2013 [Konferenzveröffentlichung]

Stolletz, Raik ; Weiss, Sophie Buffer allocation using exact linear programming formulations and sampling approaches. Bakhtadze, Natalia IFAC Proceedings Volumes 46,9 1435-1440 In: 7th IFAC Conference on Manufacturing Modelling, Management, and Control 2013 (2013) Amsterdam [u.a.] (St. Petersburg, Russia) [Konferenzveröffentlichung]

Guhlich, Hendrik ; Fleischmann, Moritz ; Stolletz, Raik Revenue management for assemble-to-order manufacturing. (2013) EurOMA and POMS joint international conference (Rome, Italy) [Präsentation auf Konferenz]

Stolletz, Raik Impatient customers: Blessing or curse? (2013) Production and Operations Management Society (POMS) (Denver (USA)) [Präsentation auf Konferenz]

Weiss, Sophie ; Stolletz, Raik A Benders Decomposition approach for the optimization of flow lines with stochastic processing times. (2013) Stochastic Models for Manufacturing and Service Operations (SMMSO) ( Kloster Seeon (Germany)) [Präsentation auf Konferenz]

Schwarz, Justus Arne ; Stolletz, Raik A sampling approach for the analysis of time-dependent stochastic flow lines. (2013) Stochastic Models for Manufacturing and Service Operations (SMMSO) (Kloster Seeon (Germany)) [Präsentation auf Konferenz]

Weiss, Sophie ; Stolletz, Raik Solving the Buffer Allocation Problem by Benders Decomposition with initial bounds. (2013) 26th EURO-INFORMS Conference on Operational Research (Rome (Italy)) [Präsentation auf Konferenz]

Stolletz, Raik A Benders Decomposition approach for the design of lean production lines. (2013) INFORMS Manufacturing and Service Operations Management (MSOM) Conference ( Fontainebleau (France)) [Präsentation auf Konferenz]

Selinka, Gregor Performance analysis of heterogeneous queueing systems under time-dependent conditions. (2013) International Conference on Operations Research (OR 2013) (Rotterdam, The Netherlands) [Präsentation auf Konferenz]

Lieder, Alexander ; Briskorn, Dirk An efficient algorithm for scheduling groups of jobs with individual release dates. (2013) International Conference on Operations Research (OR 2013) (Rotterdam, The Netherlands) [Präsentation auf Konferenz]

Schwarz, Justus Arne ; Stolletz, Raik (2013) Warteschlangentheorie in der Betriebswirtschaftslehre. Wirtschaftswissenschaftliches Studium : WiSt München [u.a.] 42 5 261-264 [Zeitschriftenartikel]

Guhlich, Hendrik ; Fleischmann, Moritz ; Stolletz, Raik Revenue management for assemble-to-order manufacturing. (2013) 26th EURO-INFORMS Conference on Operational Research (Rome (Italy)) [Präsentation auf Konferenz]

Selinka, Gregor ; Franz, Axel ; Stolletz, Raik (2013) Time-dependent performance approximation of truck handling operations at an air cargo terminal. Rochester, NY [Arbeitspapier]

Lieder, Alexander ; Briskorn, Dirk ; Stolletz, Raik (2013) A dynamic programming approach for the aircraft landing problem with aircraft classes. Rochester, NY [Arbeitspapier]

Stolletz, Raik ; Zamorano, Emilio (2013) A rolling planning horizon heuristic for scheduling agents with different qualifications. Rochester, NY [Arbeitspapier]

Weiss, Sophie ; Stolletz, Raik (2013) A Benders Decomposition approach for the optimization of flow lines with stochastic processing times. Rochester, NY [Arbeitspapier]

2012

Stolletz, Raik ; Brunner, Jens O. (2012) Fair optimization of fortnightly physician schedules with flexible shifts. European Journal of Operational Research : EJOR Amsterdam [u.a.] 219 3 622-629 [Zeitschriftenartikel]

Roubos, Alex ; Koole, Ger ; Stolletz, Raik (2012) Service-Level Variability of Inbound Call Centers. Manufacturing & service operations management : M & SOM Linthicum, Md. 14 3 402-413 [Zeitschriftenartikel]

Weiss, Sophie ; Stolletz, Raik Buffer allocation in stochastic flow lines using sampling approaches. (2012) EURO Working Group on Stochastic Modeling (Paris (France)) [Präsentation auf Konferenz]

Lieder, Alexander Increasing airport capacity through active scheduling of aircraft landings. (2012) 9th GARS Junior Researchers' Workshop 2012 (Bremen) [Präsentation auf Konferenz]

Zamorano, Emilio ; Stolletz, Raik Heuristic solution approaches for check-in counters' workforce scheduling with heterogeneous skills. (2012) European Conference on Operational Research (Vilnius, Lithuania) [Präsentation auf Konferenz]

Lieder, Alexander ; Stolletz, Raik ; Briskorn, Dirk Scheduling aircraft landings using dynamic programming. (2012) European Conference on Operational Research (Vilnius (Lithuania)) [Präsentation auf Konferenz]

Zamorano, Emilio ; Stolletz, Raik Comparison of solution approaches for multiskilled workforce scheduling at airport check-in counters. (2012) The International Conference on Operations Research (Hannover, Germany) [Präsentation auf Konferenz]

Schwarz, Justus Arne A discrete time approach to analyze the behavior of Milkrun supplied inventories. (2012) The International Conference on Operations Research (Hannover) [Präsentation auf Konferenz]

Franz, Axel ; Selinka, Gregor ; Stolletz, Raik Time-dependent performance approximation of truck handling operations at an air cargo terminal. (2012) International Conference on Airport Operations Management (München, Germany) [Präsentation auf Konferenz]

Fink, Christopher ; Johann, Thomas May I Have Your Attention Please: The Market Microstructure of Investor Attention. (2012) HVB Doctoral Symposium (April 2012) [Präsentation auf Konferenz]

Guhlich, Hendrik ; Fleischmann, Moritz Revenue Management in ATO production environments. (2012) Demand Fulfillment Workshop (Mannheim (Germany)) [Präsentation auf Konferenz]

2011

Helber, Stefan ; Schimmelpfeng, Katja ; Stolletz, Raik (2011) Setting inventory levels of CONWIP lines via linear programming. Business Research : BuR Göttingen 4 1 98-115 [Zeitschriftenartikel]

Helber, Stefan ; Schimmelpfeng, Katja ; Stolletz, Raik ; Lagershausen, Svenja (2011) Using linear programming to analyze and optimize stochastic flow lines. Annals of Operations Research New York, NY [u.a.] 182 1 193-211 [Zeitschriftenartikel]

Stolletz, Raik (2011) Analysis of passenger queues at airport terminals. Research in Transportation Business & Management : RTBM Amsterdam [u.a.] 1 1 144-149 [Zeitschriftenartikel]

Stolletz, Raik Performance analysis of time-dependent loss-waiting queues. (2011) Applied Probability Society Conference 2011 (Stockholm (Sweden)) [Präsentation auf Konferenz]

Zamorano, Emilio ; Stolletz, Raik Heterogeneous workforce scheduling for check-in counters at airports. (2011) The International Conference on Operations Research (Zurich, Switzerland) [Präsentation auf Konferenz]

Lieder, Alexander ; Stolletz, Raik ; Briskorn, Dirk A dynamic programming approach to the aircraft landing problem with aircraft classes. (2011) The International Conference on Operations Research (Zurich (Switzerland)) [Präsentation auf Konferenz]

Selinka, Gregor ; Stolletz, Raik Analyzing the dynamic behavior of queueing systems. (2011) The International Conference on Operations Research (Zurich (Switzerland)) [Präsentation auf Konferenz]

2010

Stolletz, Raik (2010) Operational workforce planning for check-in counters at airports. Transportation Research. Part E, Logistics and Transportation Review Amsterdam 46 3 414-425 [Zeitschriftenartikel]

Barth, Wolfgang ; Manitz, Michael ; Stolletz, Raik (2010) Analysis of two-level support systems with time-dependent overflow - A banking application. Production and Operations Management Hoboken, NJ 19 6 757-768 [Zeitschriftenartikel]

Stolletz, Raik Approximation of transient performance measures of service systems with retrials. (2010) Meeting of the EURO Working Group on Stochastic Modeling (Nafplio (Greece)) [Präsentation auf Konferenz]

Stolletz, Raik Optimization of Stochastic Flow Lines using Exact Linear Programming Formulations. (2010) INFORMS Annual Meeting (Austin, Texas (USA)) [Präsentation auf Konferenz]

2009

Helber, Stefan ; Schimmelpfeng, Katja ; Stolletz, Raik First results on setting inventory levels of CONWIP flow lines via linear programming. Seventh International Conference on Stochastic Models of Manufacturing and Service Operations 208-216 In: Seventh International Conference on "Stochastic Models of Manufacturing and Service Operations" (2009) Roma (Ostuni, Italy) [Konferenzveröffentlichung]

Stolletz, Raik A binary programming formulation for the tour scheduling problem with flexible contracts. (2009) INFORMS International Conference on Service Science (ICSS09) (Hong Kong, China) [Präsentation auf Konferenz]

2008

Stolletz, Raik ; Stolletz, Lars (2008) Linearisierungsverfahren für Standortplanungsprobleme mit nichtlinearen Transportkosten. Zeitschrift für Planung & Unternehmenssteuerung Berlin [u.a.] 19 3 261-280 [Zeitschriftenartikel]

Stolletz, Raik (2008) Approximation of the non-stationary M(t)/M(t)/c(t)-queue using stationary queueing models: The stationary backlog-carryover approach. European Journal of Operational Research : EJOR Amsterdam [u.a.] 190 2 478-493 [Zeitschriftenartikel]

Stolletz, Raik (2008) Non-stationary delay analysis of runway systems. OR Spectrum Berlin [u.a.] 30 1 191-213 [Zeitschriftenartikel]

2005

Helber, Stefan ; Stolletz, Raik ; Bothe, Sophie (2005) Erfolgszielorientierte Agentenallokation in In-bound Call-Centern. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : Zfbf Wiesbaden 2005 1 3-32 [Zeitschriftenartikel]

2004

Stolletz, Raik ; Helber, Stefan (2004) Performance analysis of an inbound call center with skills-based routing: A priority queueing system with two classes of impatient customers and heterogeneous agents. OR Spectrum Berlin [u.a.] 26 3 331-352 [Zeitschriftenartikel]

Helber, Stefan ; Stolletz, Raik (2004) Grundlagen und Probleme der Personalbedarfsermittlung in Inbound-Call Centern. Zeitschrift für Betriebswirtschaft : ZfB Wiesbaden 74 1 67-88 [Zeitschriftenartikel]

Stolletz, Raik Performance Analysis of M-designed Inbound Call Centers. Ahr, Dino 9-16 In: Operations research proceedings 2003 : selected papers of the International Conference on Operations Research (OR 2003); Heidelberg (2004) Berlin [u.a.] [Konferenzveröffentlichung]

2003

Stolletz, Raik ; Helber, Stefan (2003) Call Center Management in der Praxis : Strukturen und Prozesse betriebswirtschaftlich optimieren. Berlin [u.a.] [Buch]

Stolletz, Raik (2003) Performance Analysis and Optimization of Inbound Call Centers. Lecture Notes in Economics and Mathematical Systems Berlin [u.a.] 528 [Buch]