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Article

Helber, Stefan ; Stolletz, Raik ; Bothe, Sophie (2005) Erfolgszielorientierte Agentenallokation in In-bound Call-Centern. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : Zfbf Düsseldorf [u.a.] 2005 1 3-32 [Article]

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