Seeger, Anna-Maria ; Heinzl, ArminChatbots often fail! Can anthropomorphic design mitigate trust loss in conversational agents for customer service?Rowe, Frantz ; El Amrani, Redouane ; Limayem, Moez
European Conference on Information Systems : ECIS
2021, Paper 12
1-20
In: ECIS 2021 : Proceedings of the Twenty-Ninth European Conference on Information Systems : a virtual AIS Conference, June 14 - 16, 2021
(2021)
Atlanta, GA
ECIS 2021
(Online)
[Konferenzveröffentlichung]
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