Anzahl der Einträge: 50. 2024
2023
2022
Mueller, Alexander ORCID: 0000-0001-8650-6077 ; Kuester, Sabine ORCID: 0000-0003-0985-2288 ; Janda, Sergej von ORCID: 0000-0003-1183-429X
Not so intelligent after all – consumer perceptions of AI-induced errors.
Humphreys, Ashlee ; Packard, Grant ; Gielens, Katrijn
Proceedings / AMA Winter Academic Conference
33
121-123
In: 2022 AMA Winter Academic Conference: reconnecting and reconceiving the marketplace ; February 10-11, virtual ; February 18-20, Las Vegas, Nevada ; proceedings
(2022)
Evanston, IL ; Omaha, NE
AMA Winter Academic Conference 2022
(Online (10.-11.02.2022) und Las Vegas, NV (18.-20.02.2022))
[Konferenzveröffentlichung]
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2021
2020
Polthier, Andreas ; Kuester, Sabine ORCID: 0000-0003-0985-2288 ; Janda, Sergej von ORCID: 0000-0003-1183-429X
The influence of innovative customer complaints on organizational response behavior.
Lukas, Bryan
AMA Educators' Proceedings
31
PDI-24
In: 2020 AMA Winter Academic Conference : Consumers and Firms in a Global World, February 14-16, San Diego, CA, proceedings
(2020)
Chicago, IL
2020 AMA Winter Academic Conference
(San Diego, CA)
[Konferenzveröffentlichung]
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Biller, Miriam ; Konya-Baumbach, Elisa ORCID: 0000-0002-7990-8542 ; Kuester, Sabine ORCID: 0000-0003-0985-2288 ; Janda, Sergej von ORCID: 0000-0003-1183-429X
A study on the social presence of anthropomorphized chatbots.
Flavián-Blanco, Carlos
46-49
In: AIRSI 2020 conference proceedings : Zaragoza University, Spain, 3-4 September 2020
(2020)
Zaragoza
AIRSI2020, 2nd Artificial Intelligence & Robotics in Service Interactions: Trends, Benefits, and Challenges
(Online)
[Konferenzveröffentlichung]
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Starke, Sebastian ORCID: 0000-0002-4410-0850 ; Janda, Sergej von ORCID: 0000-0003-1183-429X ; Kuester, Sabine ORCID: 0000-0003-0985-2288
From being a rater to being rated: The effects of customer ratings in platform markets.
Russell-Bennett, Rebekah
398-400
In: 11th SERVSIG 2020 : High tech and high touch: The future of human service, Brisbane, Australia, 2020, 9-12 July : book of abstracts
(2020)
Brisbane, Australia
11th SERVSIG 2020 (conference canceled)
(Brisbane, Australia)
[Konferenzveröffentlichung]
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2019
Janda, Sergej von ORCID: 0000-0003-1183-429X ; Ohnesorge, Frank
How are we actually doing? Performance assessment of BOP innovation projects.
Lam, Son K.
AMA Educators' Proceedings
30
MC-2
In: 2019 AMA Winter Academic Conference : Understanding Complexity, Transforming the Marketplace, February 22-24, 2019, Austin, TX
(2019)
Chicago, IL ; Red Hook, NY
2019 AMA Winter Academic Conference
(Austin, TX)
[Konferenzveröffentlichung]
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2018
Janda, Sergej von ORCID: 0000-0003-1183-429X ; Kuester, Sabine ORCID: 0000-0003-0985-2288 ; Schuhmacher, Monika C.
Innovation for the Bottom-of-the-Pyramid.
Condoit, Jodie
543
In: Australian and New Zealand Marketing Academy Conference (ANZMAC) 2018 : Connect. Engage. Transform. : proceedings, 3 – 5 December 2018, University of Adelaide, Adelaide, Australia
(2018)
Adelaide, Australia
ANZMAC 2018
(Adelaide, Australia)
[Konferenzveröffentlichung]
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2017
Janda, Sergej von ORCID: 0000-0003-1183-429X ; Hillebrand, Christina
Exploring heterogeneity in the BOP consumer market.
Robinson, Linda
ANZMAC Conference Proceedings
366
In: Australian and New Zealand Marketing Academy Conference (ANZMAC) 2017 : Marketing for Impact : proceedings, 4 – 6 December 2017, RMIT University, Melbourne, Australia
(2017)
Melbourne, NZ
ANZMAC 2017
(Melbourne, NZ)
[Konferenzveröffentlichung]
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2016
2015
2014
2013
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