Bornemann, Torsten ; Homburg, Christian ; Kretzer, MaxSalespeople's Misperception of Customer Commitment - A Neglected Danger for Customer Relationships.Bharadwaj, Sundar
AMA Winter and Summer Educators' Conference Proceedings
23
103-104
In: Marketing Theory and Applications : proceedings of a meeting held 17-19 February 2012, St. Petersburg, Florida, USA
(2012)
Chicago, Ill. ; Red Hook, NY
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