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Seeger, Anna-Maria ; Heinzl, Armin Chatbots often fail! Can anthropomorphic design mitigate trust loss in conversational agents for customer service? Rowe, Frantz ; El Amrani, Redouane ; Limayem, Moez European Conference on Information Systems : ECIS 2021, Paper 12 1-20 In: ECIS 2021 : Proceedings of the Twenty-Ninth European Conference on Information Systems : a virtual AIS Conference, June 14 - 16, 2021 (2021) Atlanta, GA ECIS 2021 (Online) [Konferenzveröffentlichung]

Halckenhäußer, André ORCID: 0000-0001-5258-4560 ; Förderer, Jens ORCID: 0000-0002-3090-4559 ; Heinzl, Armin Platform governance mechanisms: An integrated literature review and research directions. Rowe, Frantz Paper 30 In: Proceedings of the 28th European Conference on Information Systems (ECIS) : an Online AIS Conference, June 15-17, 2020 (2020) Atlanta, GA ECIS 2020 (Online) [Konferenzveröffentlichung]

Hoffmann, Philipp ORCID: 0000-0002-6528-9269 ; Mateja, Deborah ; Spohrer, Kai ORCID: 0000-0001-8659-7554 ; Heinzl, Armin Socio-behavioral elements in data-driven requirements engineering: The case of enterprise cloud software. Rowe, Frantz European Conference on Information Systems : ECIS 2020, Paper 172 1-16 In: 28th European Conference on Information Systems (ECIS2020) : an Online AIS Conference, June 15-17, 2020 (2020) Atlanta, GA ECIS 2020 (Online) [Konferenzveröffentlichung]

Jussupow, Ekaterina ORCID: 0000-0002-3009-076X ; Benbasat, Izak ; Heinzl, Armin Why are we averse towards Algorithms? A comprehensive literature Review on Algorithm aversion. Rowe, Frantz RP 168 In: 28th European Conference on Information Systems - Liberty, Equality, and Fraternity in a Digitizing World, ECIS 2020, Marrakech, Morocco, June 15-17, 2020 : Proceedings (2020) Atlanta, GA ECIS 2020 (Online) [Konferenzveröffentlichung]

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