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Starke, Sebastian ORCID: 0000-0002-4410-0850 ; Janda, Sergej von ORCID: 0000-0003-1183-429X ; Kuester, Sabine ORCID: 0000-0003-0985-2288 From being a rater to being rated: The effects of customer ratings in platform markets. Russell-Bennett, Rebekah 398-400 In: 11th SERVSIG 2020 : High tech and high touch: The future of human service, Brisbane, Australia, 2020, 9-12 July : book of abstracts (2020) Brisbane, Australia 11th SERVSIG 2020 (conference canceled) (Brisbane, Australia) [Conference or workshop publication]

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