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Tenschert, Johannes ; Rehse, Jana-Rebecca ORCID: 0000-0001-5707-6944 ; Fettke, Peter ; Lenz, Richard Speech acts in actual processes: Evaluation of interfaces and triggers in ITIL. Teniente, Ernest Lecture Notes in Business Information Processing 308 348-360 In: Business Process Management Workshops : BPM 2017 International Workshops, Barcelona, Spain, September 10-11, 2017, Revised Papers (2018) Cham BPM 2017 International Workshops (Barcelona, Spain) [Conference or workshop publication]

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