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Homburg, Christian ; Winkelmann, Sabine ; Klarmann, Martin (2010) Zwischen effizienter Neuausrichtung und Kaputtsparen der Kundenbetreuung : zehn Erfolgsfaktoren für Downsizing in kundennahen Bereichen.

Management Know-how Mannheim M124 [Working paper]

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Homburg, Christian ; Winkelmann, Sabine ; Klarmann, Martin Emotional Contagion in the Context of Downsizing: How Employee Uncertainty Leads to Customer Uncertainty. (2009) AMA Winter Educators\\\' Conference (Tampa, Florida) [Conference presentation]

Hildesheim, Andreas ; Winkelmann, Sabine Success Factors for Implementing Employee Downsizing Measures in the Areas of Distribution and Service. Spanjaard, Daniela Australian & New Zealand Marketing Academy Conference (ANZMAC), December 1-3, 2008, Sydney, Australia; conference proceedings 1-9 In: Australia and New Zealand Marketing Academy Conference (ANZMAC) 2008 : marketing : shifting the focus from mainstream to offbeat (2008) [Canning Bridge, W.A.] [Conference or workshop publication]

Winkelmann, Sabine (2008) Customer-related consequences of downsizing. Mannheim [Doctoral dissertation]

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