Roubos, Alex ; Koole, Ger ; Stolletz, Raik
(2012)
Service-Level Variability of Inbound Call Centers.
Manufacturing & service operations management : M & SOM
Linthicum, Md.
14
3
402-413
[Zeitschriftenartikel]
Schwarz, Justus Arne ; Stolletz, RaikA sampling approach for the analysis of time-dependent stochastic flow lines.Tempelmeier, Horst
247-254
In: 9th Conference on Stochastic Models of Manufacturing and Service Operations : May 25 - May 30 2013, Kloster Seeon, Germany
(2013)
Ingolstadt
SMMSO 2013
[Konferenzveröffentlichung]