Uncovering the Effects of Cultural Intelligence on Cross-Cultural Virtual Collaboration Processes

Li, Ye ; Skulason, Asgeir

DOI: https://doi.org/10.1007/978-3-642-39137-8_27
URL: http://link.springer.com/chapter/10.1007%2F978-3-6...
Document Type: Conference or workshop publication
Year of publication: 2013
Book title: Cross-Cultural Design. Cultural Differences in Everyday Life : 5th International Conference, CCD 2013, Held as Part of HCI International 2013, Las Vegas, NV, USA, July 21-26, 2013, Proceedings, Part II
The title of a journal, publication series: Lecture Notes in Computer Science
Volume: 8024
Page range: 237-246
Conference title: HCI International 2013
Date of the conference: July 21-26, 2013
Publisher: Rau, P. L. Patrick
Place of publication: Berlin [u.a.]
Publishing house: Springer
ISBN: 978-3-642-39136-1 , 978-3-642-39137-8
ISSN: 0302-9743 , 1611-3349
Publication language: English
Institution: Business School > Wirtschaftsinformatik IV (Mädche 2009-2015)
Subject: 004 Computer science, internet
150 Psychology
380 Commerce, communications, transportation
Keywords (English): Cultural intelligence , cross-cultural communication , cross-cultural collaboration , Bales’ interaction process analysis , global virtual team
Abstract: People from different countries are increasingly working together with the support of information and communication technologies. Such cross-cultural virtual collaboration is highly challenging due to the geographical separation and cultural diversity among collaborators. This study investigates the effects of an individual capability, cultural intelligence, on cross-cultural virtual collaboration processes in a controlled experiment. Thirty-five cross-cultural virtual dyads were formed and instructed to collaborate in a proposal writing task. Their interaction processes were analyzed with Bales’ Interaction Process Analysis. The results suggest that individuals with higher CQ demonstrated more positive reactions and attempted answers in the cross-cultural virtual collaboration after controlling for foreign language proficiency. The increased amounts of the two categories of interaction acts led to improved peer satisfaction. The study links CQ with proximal behavioral outcomes and identifies CQ as a key individual capability that predicts behaviors and affective outcomes in cross-cultural virtual collaboration.

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