Interviewer-respondent interactions in conversational and standardized interviewing

Mittereder, Felicitas ; Durow, Jen ; West, Brady T. ; Kreuter, Frauke ; Conrad, Frederick G.

Additional URL:
Document Type: Article
Year of publication: 2018
The title of a journal, publication series: Field Methods
Volume: 30
Issue number: 1
Page range: 3-21
Place of publication: Thousand Oaks, CA
Publishing house: Sage Publications
ISSN: 1525-822X , 1552-3969
Publication language: English
Institution: Außerfakultäre Einrichtungen > Mannheim Centre for European Social Research - Research Department A
School of Social Sciences > Statistik u. Sozialwissenschaftliche Methodenlehre (Kreuter 2014-2020)
Subject: 300 Social sciences, sociology, anthropology
Abstract: Standardized interviewing (SI) and conversational interviewing are two approaches to collect survey data that differ in how interviewers address respondent confusion. This article examines interviewer–respondent interactions that occur during these two techniques, focusing on requests for and provisions of clarification. The data derive from an experimental study in Germany, where the face-to-face interviews were audio-recorded. A sample of 111 interviews was coded in detail. We find that conversational interviewers do make use of the ability to clarify respondent confusion. Although the technique improved response accuracy in the main study compared to SI, conversational interviewers seem to provide clarifications even when there is no evidence of respondent confusion. This may lengthen administration time and potentially increase data collection costs. Conversational interviewers also employ neutral probes, which are generally associated with standardized interviews, at an unexpectedly high rate. We conclude with suggestions for practice and directions for future research.

Dieser Eintrag ist Teil der Universitätsbibliographie.

Metadata export


+ Search Authors in

+ Page Views

Hits per month over past year

Detailed information

You have found an error? Please let us know about your desired correction here: E-Mail

Actions (login required)

Show item Show item