Switching away: Exploring on-device media multitasking in web surveys


Höhne, Jan Karem ; Schlosser, Stephan ; Couper, Mick P. ; Blom, Annelies G.



DOI: https://doi.org/10.1016/j.chb.2020.106417
URL: https://www.sciencedirect.com/science/article/pii/...
Additional URL: https://www.researchgate.net/publication/341199477...
Document Type: Article
Year of publication Online: 2020
The title of a journal, publication series: Computers in Human Behavior
Page range: Article 106417
Place of publication: Amsterdam [u.a.]
Publishing house: Elsevier Science
ISSN: 0747-5632
Publication language: English
Institution: Außerfakultäre Einrichtungen > SFB 884
School of Social Sciences > Methoden d. empirischen Sozialforschung insbes. Internet Panel Survey-Forschung (Blom 2017-)
Außerfakultäre Einrichtungen > Mannheim Centre for European Social Research - Research Department B
Außerfakultäre Einrichtungen > Mannheim Centre for European Social Research - Research Department A
Subject: 300 Social sciences, sociology, anthropology
Abstract: The use of web surveys is a common and popular data collection method in behavioral and social research. Compared to other established survey modes, web surveys are frequently cheaper and less time consuming, because they are commonly self-administered. They also allow respondents to take part with few time and location restrictions. However, research has shown that web surveys are frequently associated with multitasking, which may negatively affect response behavior and response quality. In this study, we use paradata detecting switching away from the web survey to explore on-device media multitasking. We conducted a web survey in an opt-in access panel in Germany and randomly assigned respondents to a PC or smartphone condition. The results reveal that on-device media multitasking is more common on PCs than on smartphones. We also find evidence that engaging in on-device media multitasking affects response quality. Respondents who switch away are more likely to select the middle response category. In addition, the results show that the question presentation format, the device type, and respondents’ age and education are associated with the occurrence of on-device media multitasking. These findings point to the importance of controlling for on-device media multitasking in web surveys.

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Höhne, Jan Karem ; Schlosser, Stephan ; Couper, Mick P. ; Blom, Annelies G. (2020) Switching away: Exploring on-device media multitasking in web surveys. Computers in Human Behavior Amsterdam [u.a.] Article 106417 [Article]


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