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Conference or workshop publication

Morana, Stefan ; Gerards, Timo ; Maedche, Alexander ITSM ProcessGuide – A process guidance system for IT service management. Open Access Donnellan, Brian Lecture Notes in Computer Science 9073 406-410 In: New Horizons in Design Science: Broadening the Research Agenda : 10th International Conference, DESRIST 2015, Dublin, Ireland, May 20-22, 2015, Proceedings (2015) Cham [Conference or workshop publication]
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Morana, Stefan ; Schacht, Silvia ; Gerards, Timo ; Maedche, Alexander ITSM ProcessGuide – A longitudinal and multi-method field study for real-world DSR artifact evaluation. Open Access Donnellan, Brain 109-116 In: At the Vanguard of Design Science : First Impressions and Early Findings from Ongoing Research ; Research-in-Progress Papers and Poster Presentations from the 10th International Conference, DESRIST 2015. Dublin, Ireland, 20-22 May (2015) Cork [Conference or workshop publication]
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