Understanding the success of strategic IT/IS benchmarking: Results from a multiple-case Study

Müller, Benjamin ; Ahlemann, Frederik ; Roeder, Katharina

URL: https://aisel.aisnet.org/ecis2010/138
Document Type: Conference or workshop publication
Year of publication: 2010
Book title: ECIS 2010 Conference proceedings : 18th European Conference on Information Systems ; Pretoria, June 7 - 9, 2010
Page range: Paper 138
Conference title: ECIS 2010
Location of the conference venue: Pretoria, South Africa
Date of the conference: 06.-09.06.2010
Publisher: Alexander, Trish
Place of publication: Atlanta, GA
Publishing house: AISeL
ISBN: 978-0-620-47172-5
Publication language: English
Institution: Business School > Wirtschaftsinformatik IV (Mädche 2009-2015)
Subject: 330 Economics
Abstract: IT organizations use strategic IT/IS benchmarking to assess their performance and identify starting points to improve IT strategy, processes, or operations. However, recent studies report that they are often unable to translate benchmarking results into action and therefore do not gain performance improvements. Research has not yet offered explanations for this discrepancy. Consequently, this study has two objectives: First, we want to understand what factors impact a successful strategic IT/IS benchmarking. Second, we want to determine how knowledge of these factors can be translated into a model for explaining the success of IT/IS benchmarking. We use a qualitative research design, analyzing three cases from different industries. We found that trust, participatory leadership style, methodological transparency, and top management support are causal for stakeholder commitment. The latter, together with management support, generates willingness to act. In turn, willingness to act and the benchmarking’s integration into the strategic planning process are factors explaining the success of benchmarking. We show that for benchmarking instruments, databases, and processes, methodological excellence is a necessary but not sufficient condition for benchmarking success. Therefore, we recommend that executives establish a systemic environment assuring management support and a high level of stakeholder participation fostered by a participatory leadership.

Dieser Datensatz wurde nicht während einer Tätigkeit an der Universität Mannheim veröffentlicht, dies ist eine Externe Publikation.

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