An empirical investigation of experiences and the link between a service-dominant logic mindset, competitive advantage, and performance of nonprofit organizations


Boenigk, Silke ; Helmig, Bernd ; Bruhn, Manfred ; Hadwich, Karsten ; Batt, Verena


Document Type: Book chapter
Year of publication: 2012
Book title: Customer Experience
Page range: 469-499
Author/Publisher of the book
(only the first ones mentioned)
:
Bruhn, Manfred
Place of publication: Wiesbaden
Publishing house: Springer Gabler
ISBN: 978-3-8349-4000-1
Publication language: English
Institution: Business School > ABWL, Public & Non Profit Management (Helmig)
Subject: 000 Generalities
330 Economics

Dieser Eintrag ist Teil der Universitätsbibliographie.




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Boenigk, Silke ; Helmig, Bernd ; Bruhn, Manfred ; Hadwich, Karsten ; Batt, Verena (2012) An empirical investigation of experiences and the link between a service-dominant logic mindset, competitive advantage, and performance of nonprofit organizations. Bruhn, Manfred Customer Experience Wiesbaden 469-499 [Book chapter]


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