quality , quality management , online university , model
Abstract:
In this study the aim is to introduce a system for managing quality in an online university. After exploring the literature regarding distance education (in general) and online universities, along with various aspects and features of managing quality in educational institutes, a model of essential components of a university with emphasis on online features, is illustrated, introduced, and discussed in detail. Then, a chain process model, is designed to indicate the main phases for providing a teaching-learning environment by designing and implementing a program in an online university. For each phase, various vital tasks and their indicators are defined, and based on these tasks and assigned indicators, a measurement table is designed with the aim to provide a method to estimate the quality in an online university and demonstrate the concept of quality via a model of quantitative measurement. For further studies regarding the managing quality in an online university based on this study, first, these designed models and the measurement system associated with them should be executed in an online university. Then, they could be modified and improved based on the outcome of a process of receiving feedback and evaluating the collected data and information.
Translation of the title:
Quality management in online higher education
(English)
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