Information failures, trust violation, and customer feedback in web-enabled transactions : the role of causal transparency as a trust repair mechanismSeeger, Anna-Maria ; Neben, Tillmann ; Heinzl, Armin
BASE:
Seeger, Anna-Maria
;
Neben, Tillmann
;
Heinzl, Armin
Google Scholar: Seeger, Anna-Maria ; Neben, Tillmann ; Heinzl, Armin
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