Internal CSR and blue-collar workers' attitudes and behaviors in China


Lin-Hi, Nick ; Gao-Urhahn, Xiaohan ; Koch-Bayram, Irmela



DOI: https://doi.org/10.5465/AMBPP.2020.15356abstract
URL: https://journals.aom.org/doi/abs/10.5465/AMBPP.202...
Weitere URL: https://www.researchgate.net/publication/343370361...
Dokumenttyp: Konferenzveröffentlichung
Erscheinungsjahr: 2020
Titel einer Zeitschrift oder einer Reihe: Academy of Management Annual Meeting Proceedings
Band/Volume: 2020
Heft/Issue: 1
Seitenbereich: Article 15356
Veranstaltungstitel: 80th AOM Annual Meeting
Veranstaltungsort: Online
Veranstaltungsdatum: 07.-11.08.2020
Ort der Veröffentlichung: Briarcliff Manor, NY
Verlag: Academy of Management
ISSN: 0065-0668 , 2151-6561
Sprache der Veröffentlichung: Englisch
Einrichtung: Fakultät für Betriebswirtschaftslehre > ABWL, Personalmanagement u. Führung (Biemann 2013-)
Fachgebiet: 150 Psychologie
330 Wirtschaft
Abstract: A plethora of studies demonstrate that corporate social responsibility (CSR) is beneficial for organizations. While these studies typically adopt a Western perspective on CSR and are centered on white-collar employees, very little is known about Chinese blue-collar workers’ reactions to CSR. In two studies, we investigated the outcomes of internal CSR (i.e. activities that serve the well-being of employees) for blue-collar workers in the manufacturing industry in China and show that internal CSR affects work-related attitudes and behaviors. In a cross-sectional study, we found that perceived internal CSR is positively related to job satisfaction, trust in management, and perceived supervisory support. To further disentangle cause-and-effect relationships, we conducted a field experiment. The results show that internal CSR information increases performance quantity and lowers complaints, but also lowers performance quality and does not affect workers’ voice behavior. Our results further reveal that workers’ attitudes toward ethics and social responsibility are an important moderator which strengthens some of the hypothesized effects.




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