Internal CSR and blue-collar workers' attitudes and behaviors in China

Lin-Hi, Nick ; Gao-Urhahn, Xiaohan ; Koch-Bayram, Irmela

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Document Type: Conference or workshop publication
Year of publication: 2020
The title of a journal, publication series: Academy of Management Annual Meeting Proceedings
Volume: 2020
Issue number: 1
Page range: Article 15356
Conference title: 80th AOM Annual Meeting
Location of the conference venue: Online
Date of the conference: 07.-11.08.2020
Place of publication: Briarcliff Manor, NY
Publishing house: Academy of Management
ISSN: 0065-0668 , 2151-6561
Publication language: English
Institution: Business School > ABWL, Personalmanagement u. Führung (Biemann 2013-)
Subject: 150 Psychology
330 Economics
Abstract: A plethora of studies demonstrate that corporate social responsibility (CSR) is beneficial for organizations. While these studies typically adopt a Western perspective on CSR and are centered on white-collar employees, very little is known about Chinese blue-collar workers’ reactions to CSR. In two studies, we investigated the outcomes of internal CSR (i.e. activities that serve the well-being of employees) for blue-collar workers in the manufacturing industry in China and show that internal CSR affects work-related attitudes and behaviors. In a cross-sectional study, we found that perceived internal CSR is positively related to job satisfaction, trust in management, and perceived supervisory support. To further disentangle cause-and-effect relationships, we conducted a field experiment. The results show that internal CSR information increases performance quantity and lowers complaints, but also lowers performance quality and does not affect workers’ voice behavior. Our results further reveal that workers’ attitudes toward ethics and social responsibility are an important moderator which strengthens some of the hypothesized effects.

Dieser Eintrag ist Teil der Universitätsbibliographie.

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